Rick was very helpful and answered all my questions!
10/4/2025
Andrew M. VERIFIED CUSTOMER
Richard was very kind and helpful.
10/4/2025
Gail L. VERIFIED CUSTOMER
Joel always is attentive and follows through on my requests.0’
10/4/2025
Linda Ann/. VERIFIED CUSTOMER
Rich was an excellent service advisor, letting us know what to expect and helping to move things along a little quicker. Your mechanic team was nothing short of amazing and need to be patted on the back, please! All in all you guys deserve an 11 out of 10 for the service and the quality that you provide. I will make sure that I respond to the Survey with that in mind.
10/4/2025
Carmen D. VERIFIED CUSTOMER
We were very satisfied with our vehicle, Joel has always given us the best of service. We have two vehicles and he is always right there and giving us the best deal he can get from Ford. We appreciate it because we are on a fixed income, but we still go to Villa Ford with our vehicles.
10/4/2025
Douglas T. VERIFIED CUSTOMER
Awesome
10/4/2025
Erin T. VERIFIED CUSTOMER
I have had less than great experiences my last few times coming in for service at the dealer. So honestly I was somewhat dreading coming in, but Jane was awesome. She took the time to explain options and didn’t try to upsell me. I finally found a service rep at villa ford that I feel I can trust.
10/4/2025
Jill K. VERIFIED CUSTOMER
Carlos is so great. Great communication, very nice, and got things done very quickly on my vehicle
10/4/2025
Aylin G. VERIFIED CUSTOMER
Richard was amazing !! Always updating me about my car and letting me know every detail, always helping me when I go in !!!
10/4/2025
Nicole I. VERIFIED CUSTOMER
Excellent! Great experience. Way better than any one at Tustin Ford.
10/4/2025
Jack M. VERIFIED CUSTOMER
Jane took care of my service in a expedited and professional manner. I was pleasantly impressed by the personal care I received. Thank you Villa Ford! It is a pleasure doing business with you.
10/3/2025
Nick M. VERIFIED CUSTOMER
The team was exceptional- thank you.
10/3/2025
Richard G. VERIFIED CUSTOMER
Mr. Sheldon was fast, efficient, and friendly. He offered the pay online and return drop off service which was great. He also explained what was needed and what would be done.
I appreciated his help.
10/3/2025
Patrick G. VERIFIED CUSTOMER
Excellent
10/3/2025
Morteza M. VERIFIED CUSTOMER
I dropped off the car for a recall and an issue that we have had with its monitor and phone connectivity. Although I had an appointment, he notified me at the end of the first day that they couldn't do any of the repair tasks and they would need to keep the car overnight. On the second day, he called again and notified me that in order to do the connectivity repair, he would need to keep the car for a minimum of one or possibly two more nights. That is when I decided to get the car back as I needed the car and he didn't even provide a loaner.
10/3/2025
Mariana V. VERIFIED CUSTOMER
Jane was very nice and helpful. Made the process very smooth and answered all my vehicles questions and concerns.
Thank you
10/3/2025
Jorge A. VERIFIED CUSTOMER
Richard was very helpful and accommodating by having my vehicle delivered after service.
10/3/2025
Alex S. VERIFIED CUSTOMER
I keep bringing not only my vehicles but I’ve recommended my Family members as well to bring their cars with Carlos, Super Attentive and can’t say enough about his professionalism definitely A+++++++
10/2/2025
Robert D. VERIFIED CUSTOMER
Jane was awesome! She knows how to treat the customer and always made sure that you knew what steps to take next.
10/2/2025
Christina Z. VERIFIED CUSTOMER
Service was great. Joe Gutierrez was my service advisor . I had an appointment at 8:30 and he was available as soon as I arrived. I always appreciate that my repairs and service is complete and quick!
Christina Z