Be careful with another Dealership stealing Carlos. He's GREAT ????
4/19/2023
Robert B. VERIFIED CUSTOMER
Good friendly service
4/19/2023
Jb Fire. VERIFIED CUSTOMER
Thank you for wonderful service!
4/19/2023
Michael B. VERIFIED CUSTOMER
Waited awhile. Understand about parts and service taking time.
4/18/2023
Edward I. VERIFIED CUSTOMER
Mr. Naranjo is pleasant to work with.
4/17/2023
Robert D. VERIFIED CUSTOMER
Great job
4/17/2023
Haddock S. VERIFIED CUSTOMER
We were extremely happy. He took great care of us! We will definitely be back.
4/17/2023
Suk K. VERIFIED CUSTOMER
Excellent service
4/17/2023
Kevin J. VERIFIED CUSTOMER
My serviceman Mingo was so helpfull ;I want him for all of my service needs
4/17/2023
Roderick G. VERIFIED CUSTOMER
Thanks
4/17/2023
Sandra S. VERIFIED CUSTOMER
Glad to share my experience!
4/16/2023
Kiana M. VERIFIED CUSTOMER
Service rep did not throughly explain the process to me as far as windshield repair when I dropped my car off 4/5. I was advised that in order for replacement to occur, I would have to file a glass claim with my insurer & present to the rep that claim was filed for repair to occur. I did that the same day and they were able to replace my windshield on 4/11. I was informed 4/12, when I picked up my vehicle that Ford would not accept rates State Farm provided (my insurer) which caused me to pay $1,297.50 out of pocket! I have a $0 deductible plan for windshield replacement through State Farm & opted out of having Safelite replace my windshield originally after learning Ford could do it instead. Had I know how much Ford was going to charge me for the windshield prior to replacement or more on their process in order to have the windshield replaced without having to pay out of pocket, I would have stuck with my original option, Safelite, and not pay out of pocket. I left the dealership very disappointed as I had no expectation of paying for service out of pocket. Please note my car is still fairly new and I have been in and out of the shop atleast 5 times on multiple issues that have yet been resolved.
4/16/2023
Nicole C. VERIFIED CUSTOMER
I took my my car to get it serviced to have the fan relay replaced.
When I picked up my car from your dealership, the audio in my car
was not working from the radio or even Bluetooth. I know for a fact my
Radio and everything that had to do with the audio was working perfectly
before your mechanics touched it. When I informed Carlos of the issue,
he immediately was defensive saying they nothing to do with it. After I had to bring my car in for a second time to fix the issue they caused, he proceeded to tell me now the audio modulator needed to be replaced which would be an additional $1098 on top of what I already had to pay. I am completely dissatisfied and will take this up with higher management to file a complaint.
4/16/2023
Luis P. VERIFIED CUSTOMER
Great same day service.victor was great!
4/16/2023
Lori G. VERIFIED CUSTOMER
Great customer service! Carlos is always so easy to work with. Cynthia went above and beyond when I was late to pick up my car. Thank you!
4/16/2023
Gilbert L. VERIFIED CUSTOMER
Glen is the absolute best - hands down.
4/15/2023
Miguel P. VERIFIED CUSTOMER
I just move to Anaheim my first service at this Dealer and what a difference from the other dealer in placentia ; from the easy format to make an appointment to the welcoming from victor, he took care of my request , he explain to me about the 2 recalls for my vehicle and the most important my car was ready in a short amount of time very impressive from now this is going to be the service place for my car and I will recomendé you
4/15/2023
John B. VERIFIED CUSTOMER
Domingo made my car service experience hassle-free. Keeps timely updates on the repair status. Kudos to Domingo and the Service Team!