My car was brought in due to a Transmission Modular issue that was covered under warranty. I expected my car to take some time to fix, however, over more than two weeks while my car was being worked on I did not receive a single call with any updates during the process. I then had to call to find out that my car had been ready and was just sitting at the dealership because I was never notified that it was ready. After 16 days I finally got my car back, but highly dissatisfied with the customer service.
4/28/2023
Jacobs Alfred. VERIFIED CUSTOMER
Glenn was helpful, professional, and thorough. I just wasn’t happy with the pricing structure.
4/27/2023
Eileen I. VERIFIED CUSTOMER
The service was wonderful and the work was done faster than expected but the guys that wash the cars after the service they didn’t do a very good job. My car was wet and not completely dried off so I finished wiping it down myself before I left.
4/27/2023
Rosa /. VERIFIED CUSTOMER
Victor did a great job of communicating the process, working with our extended warranty, and getting out vehicle vack to us in a timely manner, thank you Victor!
4/27/2023
William S. VERIFIED CUSTOMER
Nice job done!
4/27/2023
Janice T. VERIFIED CUSTOMER
I am extremely happy with the service I received!
Victor is the best!!!!
4/27/2023
Michael C. VERIFIED CUSTOMER
Thanks for getting my car done early
4/27/2023
Dan C. VERIFIED CUSTOMER
Carlos was quick to respond to issues and eager to get the ball rolling!! Thank you Carlos!!
4/26/2023
James L. VERIFIED CUSTOMER
I am disappointed that the issue with the electronic systems in my 2020 Ford Explorer can not be fixed. However, I will say that Domingo provides five star excellent service. Domingo is one of the best service representatives. I have worked with in over 20 years of buying Fords.
4/26/2023
Trish D. VERIFIED CUSTOMER
The service I received from Villa Ford was quick and done the same day I called. The even washed my car before I picked it up! ????
4/26/2023
Lilia/Ricky A. VERIFIED CUSTOMER
All was good, he was honest and service was quick.
4/26/2023
Mark S. VERIFIED CUSTOMER
Great and fast service on the oil change
4/26/2023
David L. VERIFIED CUSTOMER
Excellent service, very kind and helpful
4/26/2023
Nichola C. VERIFIED CUSTOMER
Victor was so wonderful. Very helpful and kind. He knew all the answers to our questions and was just so nice to work with.