Was told we needed to leave the truck overnight. Next day we were told there were 10 more vehicles in front of us and it may be a couple more days before it could be looked at. Making appointments is a waste of time here. Second time we picked up a truck and took it to another dealer to have warranty repairs made.1st time you had my truck 4 days and still hadn't looked at it. Good dealer to purchase but your service dept needs help.
7/28/2023
Richard B. VERIFIED CUSTOMER
Great job. Carlos was very helpful.
7/28/2023
Schirmacher . VERIFIED CUSTOMER
Joe kept us informed at every step he was very helpful and cordial. Thank you.
7/28/2023
Barry F. VERIFIED CUSTOMER
Carlos was professional, knowledgeable and clear in explaining the service of my vehicle. Thank you
7/28/2023
Pulice, Larry. VERIFIED CUSTOMER
Excellence!!!!!
7/28/2023
Gregory M. VERIFIED CUSTOMER
Carlos was helpful and efficient.
7/28/2023
Richard N. VERIFIED CUSTOMER
Carlos is always extremely professional while always displaying a helpful attitude.
7/27/2023
Ricardo B. VERIFIED CUSTOMER
Joel Angelo is a gentlemen and a professional he explains everything to me
Am happy with the service and villa ford
THANK YOU I WLL BE BACK
7/27/2023
Greg M. VERIFIED CUSTOMER
After picking up my vehicle I noticed that something was not right and after checking the system that was inspected by your technician I noticed that the Abs module connector was left unplugged and also the brake booster sensor connector was unplug and damaged.
Not a professional inspection that I was expected
7/27/2023
Brandon P. VERIFIED CUSTOMER
Great service and communication when vehicle was ready. Sheldon is a huge asset to your service department
7/27/2023
Ann H. VERIFIED CUSTOMER
Please do not contact me.
Just a couple of suggestions
1 When I first came to drop off my car, a man came outside and shake his head at me and said we’re too busy. When I said I had an appointment, he didn’t seem too happy.
2. When you say you’re going to call someone back, please call them back.
3. When you have a phone call to authorize additional services and someone ask you to email them the information please do that. Actually that should be a standard practice.
On there plus side:
Your cashier was extremely kind
Thank you for finding an error in your estimate so I didn’t have to pay as much.
7/26/2023
Darlene J. VERIFIED CUSTOMER
Thank you
7/26/2023
Rge ****. VERIFIED CUSTOMER
Thanks for your excellent costumer service!!!
7/26/2023
Mohammad G. VERIFIED CUSTOMER
Mingo was very courteous, accommodating and professional.
7/26/2023
Marcia W. VERIFIED CUSTOMER
Helpful and informative, thank you Domingo Mrs Witsoe
7/26/2023
Electritel Services. VERIFIED CUSTOMER
Sheldon always provide best service for our company fleet!!
7/26/2023
Kayleigh S. VERIFIED CUSTOMER
Carlos was great! Super helpful and attentive!
7/26/2023
Carmen T. VERIFIED CUSTOMER
Very professional
7/26/2023
Akjohnston Group,. VERIFIED CUSTOMER
Great customer service. Eeee has been a pleasure to work with!
7/25/2023
Paul R. VERIFIED CUSTOMER
Appreciated quick turnaround. Expected all day, took less than 2 hours.