Mungo was great and took care of me. I just bought the Ford f150 and it was definitely a warm welcome to thhe Ford family.
10/10/2023
Lourdes B. VERIFIED CUSTOMER
Very helpful
10/10/2023
Michael S. VERIFIED CUSTOMER
Excellent customer service!!!!
10/10/2023
Karla R. VERIFIED CUSTOMER
Great service! Joel Angulo was awesome. Joel made the process smooth, from the moment I called to schedule the appointment till I dropped off my car and pick it up again the same day! I will definitely be using this dealership again. Highly recommended
10/10/2023
Mike B. VERIFIED CUSTOMER
Victor was communicative and informative. He responded to text messages. He followed through on all he said. I was impressed with efficient intake of vehicles. While there were others ahead of me, it moved very quickly. Your competition with another local Ford dealership is no contest. Villa outshined, out performed, and out classed them completely. I have other Ford products and will move my buying and servicing relationship to Villa Ford.
10/10/2023
Orange Coast. VERIFIED CUSTOMER
Sheldon was awesome love to work with him
10/10/2023
Thaddeus S. VERIFIED CUSTOMER
Excellent service. Carlos Ibarra is very efficient and extremely professional.
10/10/2023
Pedro R. VERIFIED CUSTOMER
Please keep the good service
10/10/2023
Donna M. VERIFIED CUSTOMER
Joel was helpful, professional and handled my maintenance appointment wonderfully.
10/9/2023
Gary B. VERIFIED CUSTOMER
Thanks to Victor. Great job.
10/9/2023
Edna S. VERIFIED CUSTOMER
Although a bit delayed for the part (TCM) to arrive, Mr. Carlos Ibarra, my service representative, took care of the rest to complete the process to the very end. Thank You Carlos for all honesty. 2015 Ford Focus Titanium
10/8/2023
Tracy B. VERIFIED CUSTOMER
Domingo from the service department did a great job with taking my vehicle, keeping me informed about the status of it, and contacting me when it was finished. It was a stress-free experience. Thank you so much.
10/8/2023
David I. VERIFIED CUSTOMER
Brought my car in for a dead battery under warranty. The paperwork and Sheldon told me it failed the test and needed a new battery. But all you guys did was charge it. Never replaced it. Next day my pregnant wife is stranded again with a dead battery thanks to and your horrible service department. Had to leave work early go get my wife and take it to our local ford dealership this time. (Where they were way more friendly and inviting and actually felt like they cared about their customers.) They look at the paperwork and see that it says it needs a new battery but that they never actually installed one. Thanks for the worst service I’ve ever had. And for leaving my 8 month pregnant wife stranded. Really appreciate it.
10/8/2023
Craig R. VERIFIED CUSTOMER
Joel is always the perfect person with his knowledge and empathy.
10/8/2023
Marmion D. VERIFIED CUSTOMER
"Service" is Mr. Naranjo's middle name. First class customer service.
10/8/2023
Van N. VERIFIED CUSTOMER
Excellent
10/7/2023
Aaron R. VERIFIED CUSTOMER
Sheldon was awesome absolutely helpful and every aspect made it a good experience
10/7/2023
Anthony R. VERIFIED CUSTOMER
Carlos and the Service team gave great service
10/7/2023
Virginia M. VERIFIED CUSTOMER
Quick and friendly great customer service
10/7/2023
Craig G. VERIFIED CUSTOMER
Domingo was extremely helpful in dealing with the defective charger for my Mustang. The technician could not replicate the issue I was experiencing when I Brough my car in, but Domingo listened to my concerns and got additional information from me that allowed him to order me a replacement charger that is working much better than the one he replaced.