I couldn't ask for a more professional and personable service technician. My car was done in just a tad over 1 hour. Couldn't have asked for more. Great service from Glen.
5/22/2024
Diane B. VERIFIED CUSTOMER
Vic was helpful, professional, and friendly.
5/22/2024
**** M. VERIFIED CUSTOMER
Not the service managers fault however I dropped off my brand new $100k vehicle that has under 5k miles on it to have its very first oil change done. My headliner on my truck for whatever reason is grey not black and it looks like whoever did the oil change climbed into the drivers seat with oil on his gloves and left black oil marks on the grey headliner… the trucks brand new and it’s not even close to cheap. Just wish you guys took better care of the vehicles that come in because they’re way over priced.. you’re already charging a **** ton for them the least you could do is give it back in the condition you were given the keys in. Thanks
5/21/2024
Daniel S. VERIFIED CUSTOMER
I've had an overall good experience with Villa Ford of Orange
5/21/2024
Varinder L. VERIFIED CUSTOMER
Here's a draft complaint letter based on your experience:
Dear Villa ford,
I am writing to express my frustration and disappointment with my recent visit to your dealership for a recall on my car. Despite receiving text messages and scheduling an appointment, I was shocked to find that your team was not prepared to handle the recall when I arrived. They told me it will be done on June 27th 2024. I don't understand why you guys scheduled me for today. The guy took care of it was very nice and respectful.
I had taken time out of my schedule to bring my car in, only to be told that you were not ready to perform the necessary work. This was a waste of my time and caused significant inconvenience.
I request that you investigate this matter and take necessary steps to ensure that such incidents do not occur in the future. Also other customers can avoid the same incident happened to me, I expect a higher level of service from your dealership.
Varinder L
5/21/2024
Victor A. VERIFIED CUSTOMER
Victor is really good I’m very happy for the job he did for me today EXCELLENT thank you ????
5/21/2024
Kimberly S. VERIFIED CUSTOMER
Service was exceptional, from scheduling to drop off., pick up and quality of work done. Detailing of my car exceeded expectations. Thank you again.
5/21/2024
Dillan W. VERIFIED CUSTOMER
Victor was amazing and helped me out and kept me posted on what was going on and what need to be done! 10/10 service HIGHLY recommend him.
5/21/2024
Dillan W. VERIFIED CUSTOMER
Victor was amazing and helped me out and kept me posted on what was going on and what need to be done! 10/10 service HIGHLY recommend him.
5/21/2024
Na Contractors,. VERIFIED CUSTOMER
Excellent service from Victor, he always is in contact with me if there is any changes on the vicle.
5/20/2024
Jerry F. VERIFIED CUSTOMER
I ask to have the Truck smog but Glen said he didn’t have anyone available to do it. Truck is still at your business.
5/20/2024
Elizabeth P. VERIFIED CUSTOMER
It was a pleasure working with Richard Justus. He was professional, courteous and honest.
5/20/2024
Luis G. VERIFIED CUSTOMER
everyone was very friendly and knowledgeable in my services i got yesterday, Glen is super friendly and funny
5/20/2024
Eleazar D. VERIFIED CUSTOMER
Big thank you to Glen and all the staff on Saturday. What I thought would take days took hours...thank you!!
5/20/2024
Omar L. VERIFIED CUSTOMER
Enjoyed the experience
5/20/2024
Courtney W. VERIFIED CUSTOMER
Glen was excellent and communicated the day with me. I have never had such a great experience doing maintenance on my vehicle.
5/20/2024
Graciela J. VERIFIED CUSTOMER
Joe Gutierrez was Awesome!
5/20/2024
Michael P. VERIFIED CUSTOMER
Glen did a great job getting my truck in for serbice but it took 1.5 hours to get my rental vehicle.
5/19/2024
Robert D. VERIFIED CUSTOMER
Great service and communication throughout. Will certainly be returning.
5/19/2024
Kirat H. VERIFIED CUSTOMER
The service was exceptional. I was offered a coupon and was introduced to the man that was going to work on my car. Because he happened to come by. Then I was shown to the waiting room where I had a cup of tea. I used the internet to do some work and the car was ready 30 minutes early. When it was ready the attendant noticed that the truck was not washed and offered to take for it for me. It was ready in 5 minutes. The service was exceptional.