Carlos was able to make the experience easy and I appreciate it.
3/27/2025
Patrick H. VERIFIED CUSTOMER
Yes very satisfied service advisor and mechanic keep me informed through the whole process
3/27/2025
Jaime N. VERIFIED CUSTOMER
Carlos Ibarra has always collaborated with me on any service requested or needed for my F150 STX 2024. He gives me confidence that the job will get done the first time.
3/27/2025
M K. VERIFIED CUSTOMER
Reliable relatable
3/27/2025
Alex Z. VERIFIED CUSTOMER
I can’t say enough about Carlos. Always on top of taking care of his customers and always in a great mood. Top customer service at its finest.
3/27/2025
Jeffrey F. VERIFIED CUSTOMER
Janie was so awesome. She always comes through and does what she says she’ll do. I have nothing but very high regards for Janie. The whole staff is awesome that Janie stands out and I’m so appreciative when she helps me. It’s always a great experience thank you, Janie and Villa Ford.
3/27/2025
Saralyn B. VERIFIED CUSTOMER
Joel is always very helpful!
3/26/2025
Jonathan R. VERIFIED CUSTOMER
I picked up my truck on Friday 3/21, with issue being solved. Took it back in today 3/26, as it’s having the same issues, left it there the whole day to get called to be told nothing is wrong with my truck. I paid for it to get diagnosed and paid the service which was told it was a EGR coolant leak and gasket replacements. I was told my truck was run for 12 miles today and no issues were found with my truck. Driving home I get a check engine light after being told nothing was wrong with my truck. I went to the local AutoZone to check the engine code and was told I have 3 misfires, not sure how this got missed today. What exactly was done to my truck
3/26/2025
Scott I. VERIFIED CUSTOMER
The 'manufacturer' being Ford??? Rich was great. Hope i get him next time. Can I ask for him as a service advisor??
3/26/2025
Griselda D. VERIFIED CUSTOMER
Great service, Domingo is really knowledgeable and friendly and is always nice to find someone taht carrs
3/26/2025
Rick C. VERIFIED CUSTOMER
Mingo was awesome.
Thank you.
3/26/2025
West Coast. VERIFIED CUSTOMER
Richard did a great job for my service needs, inland quick in and out
3/26/2025
Fonseca Trucking. VERIFIED CUSTOMER
I have full service and they used my rewards for any reason.
3/25/2025
Jon L. VERIFIED CUSTOMER
Great service. Janie was great as always.
3/25/2025
Skip M. VERIFIED CUSTOMER
Thank you
3/25/2025
Willie H. VERIFIED CUSTOMER
No car wash? That was one of the perks that separated a dealership oil change from Pep Boys...
3/25/2025
Tip Of. VERIFIED CUSTOMER
Easy process! The vehicle delivery service after was very convenient!
3/25/2025
Jonathan R. VERIFIED CUSTOMER
Lack of communication and respect from your customer care representative. Requested to speak to supervisor and got the run around to get his information.
3/25/2025
Virsna-Sammy P. VERIFIED CUSTOMER
Great communication and service was completed as expected.