David Wilson's Villa Ford Auto Repair Service Center

Glen was extremely helpful and made everything easy. Mr. Kotler was the kindest and most helpful person I have encountered at this location and I have been coming here for years.

As always, happy with the service provided. Domingo was very helpful and accommodating. I will definitely be back.

Excellent service with good explanation of work recommended to be done.

Carlos is was amazing as always. The techs that handled my truck took very good care of it and we're very communicative.

Went in for an oil change I noticed my speedometer is screen is all scratched up with deep scratches

Excellent service

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Rick was fantastic !!! Great service Thank you guys !!!

Carlos was very personable and accommodating. Thank you!

Quick service, thank you

Glen is a pleasure to work with!

I was absolutely satisfied with my service. The person who checked me in was polite and thorough and even granted me a discount for being active duty

Always excellent

The guys were great. Did a wonderful job.

Domingo was extremely efficient, courteous and funny. It was a pleasure communicating with him.

Esta vez me atendió Carlos y cómo siempre fue muy amable

Usually I am satisfied with my experience here, having purchased the truck from Villa Ford. I figured this would be the best place to service it as well, however for the second consecutive time I have been less than satisfied with the service I have received, this time especially. I understand some situations with customers and customer service representatives are a bit more complicated and challenging to come to a resolution and understanding than others, but none quite like this visit come close to any I have experienced. I’m not one to create a non-preferable review as it tends to damage business and create havoc for the employee(s) involved, this is why I will not explain in full detail and will rather make a suggestion through this platform. I urge your business to not take situations as a laughing matter and feel frustrated enough to question a customers capacity to understand a situation and suggest they are attempting to receive free service. I understand that Villa Ford is a business of various proportion sales, service, etc. , in which it employs different personnel with specifics duties to serve there. I do not need to have any involvement for how a person gets paid or be educated on how my vehicle makes the technician money, especially when there was not a diagnosis made during a diagnostic service check with my vehicle. During this interaction I did not come across as rude, aggressive, or disrespectful to anyone I spoke to, though I am sure given a different person in my place this interaction would have escalated to undesirable level. All I ask is to be fair, respectful, understanding and personal with customers rather than see things from a business aspect only. Please care for your customers as if it was yourself. I’m a business partner myself and have come across scenarios of this sort countless times.

None to report

Joel is fantastic excellent customer service!

The service was excellent