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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2464 reviews 65%
4 star 861 reviews 23%
3 star 89 reviews 2%
2 star 177 reviews 5%
1 star 185 reviews 5%
Review Us
Gary P.
4 out of 5
4/27/2024
Peter is courteous and professional. The reason I keep coming back.
Amy B.
1 out of 5
4/26/2024
After bringing my car in for a full diagnosis of what was wrong with it and having to wait six weeks, For the parts to get ordered. only to schedule and find out that the parts were not ordered when scheduling the appointment. I confirmed three times the work that was to be done on my vehicle and all three times I was told that it would be done. I do not live in Marysville. I live an hour away so driving down is not convenient for me at times. When I explained that this was not my fault and that it was the, responsibility of Honda and asked if I could get a rental car since the part was going to have to be ordered, I was told that I would be charged $45 a day. This was Honda‘s mistake and not mine. This is the third time that I have come to the dealership to have worked done and left without the job being complete. so Honda Marysville lost out on $650 of my money due to the lack of coordination of making sure All the parts were available. I will find someone else to complete the job.
Jason M.
5 out of 5
4/26/2024
You guys were so awesome! Thank you so much!
Kevin B.
1 out of 5
4/26/2024
I tried to explain 2 problems with the stero head unit. Be it they were 2 different problems, but both involved the stereo head unit. The vehicle has 3200 miles on it, sad i had problems already. I worked at Honda of America for 13 years. Met Mr. Honda and shook his hand. He would be truly disappointed in Honda .
Goodlive (.
5 out of 5
4/26/2024
Very impressive operation
Scott C.
3 out of 5
4/26/2024
The service advisor was great, unfortunately the quality of service performed on my vehicle was not.
Heather H.
5 out of 5
4/26/2024
Amazing service
Ron S.
5 out of 5
4/26/2024
The service was good. All the stuff very helpful.
Sandra H.
5 out of 5
4/26/2024
It was a great experience from begining to end.
Tony B.
5 out of 5
4/26/2024
Adam is simply awesome and very professional!
David R.
5 out of 5
4/26/2024
He kept us informed & updated us intermittently. Appreciated!
Winter G.
5 out of 5
4/26/2024
Super friendly and helpful! Always explains everything in depth to me and and answers any questions I have
Print’S Painting.
5 out of 5
4/26/2024
Nice job with the service!
Tamara R.
4 out of 5
4/26/2024
I struggled with the maintenance location as I have one within 2 miles of our home. I decided to make the 30 drive to Marysville. I genuinely was made to feel like the only customer they had. I will not be going anywhere else.
Pamela P.
5 out of 5
4/26/2024
Very professional and friendly
Ricky T.
5 out of 5
4/26/2024
Keep up the great work!
Rebecca L.
5 out of 5
4/26/2024
Brin always delivers top customer customer service. I will continue to bring my car to Marysville.
Gregory M.
5 out of 5
4/26/2024
Friendly atmosphere!!!
Rita C.
4 out of 5
4/26/2024
I appreciated Both Andrew and Titus’ efforts in locating and correcting the issue. Thank you BOTH!
Michael H.
5 out of 5
4/26/2024
I always request Jennifer because she is personable and professional in her approach with customer service. In addition, I feel like I can trust her to provide great advice. I appreciate her!

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