Scott Robinson Chrysler Dodge Jeep Ram Auto Repair Service

Yolanda was absolutely amazing!!! Great customer service and she made sure I was taken care of! Thank you Yolanda Dunn you are appreciated!!!!!

Satisfied with the work done.

Very satisfied

Took 3 1/2 hours to tell me the part wasn’t in stock. And to come back the next day. Then be told the wrong part was ordered. I am completely disappointed in the service and will not be returning for anything further. I am going to find another service provider.

Very good cs.

Couldn’t get a detailed description of the issue with my car or charges before work was done. No loaner car; had to walk a block to a rent a car business to rent one. First time that I didn’t get a loaner car from dealership.

The service person was very professional and helpful and courteous

Yolanda was GREAT! I appreciate her!

Thanks!

I appreciate your customer service. Yeimy always gives her best and is always thorough. THANK YOU

Very good experience. Yolanda was helpful and help make the process as easy as can be. Thanks

She followed through as promised. Final outcome not ideal but not her fault

1. We got confusing/conflicting messages from Service and in talking with Yolanda. We initially sent in our car for a recall inspection on 7/24/2020, as well as a problem with our fuel port requiring a part replacement. We got a 24 hour rental car, which was fine. 2. However, later that day we were told by Yolanda the fuel part wasn't going to come until at least the folllowing Monday, but she did not tell us that we could come pick up our car. Thus, it was implied that the car would stay until then. But then we got a text message late that day saying the car was available for pickup ,which was confusing. 3. We called the next day, and talked to Yolanda to clarify this, and she said "you have to turn in your car rental since it's 24 hours only", and it was confusing how she conveyed the message that gave the impression that the car would need to stay, yet we had to turn in our rental. AFter repeated questioning to ask her to clarify, she finally said "you can pick up your car to await the part when it comes, and we will call you when the part arrives. YOU CAN GET ANOTHER RENTAL WHEN YOU COME BACK IF NEEDED". 4. When I went there to pick up the car and drop off the rental, we were told we could NOT drop off an Enterprise rental at the dealership, despite my wife being told she could do so, and seeing other Enterprise agents coming to pick up rentals. 5. On Monday, I got a call from Yolanda to let me know that the part had arrived, but she also asked if I picked up my car, which showed a lack of communication (she didn't know??). Then when my wife made an appt to get this part replaced and get service, she was told that SHE COULD NOT GET A RENTAL DESPITE ME BEING TOLD WE COULD GET A RENTAL A SECOND TIME. My wife has to take care of our two children, and needs to go home immediately if the service and parts replacement will take several hours. Thus I think the service department is giving a lot of conflicting, confusing messages that i think the staff need clarification on what is policy and what isn't, as this generated a lot of frustration for us. Thank you.

Service rep / Service department one contacted me once while i either had car in for repairs or waiting for parts. Yolanda never gave me a clear answer. He replies were very vague. Leaving me in limbo having to open my schedule for at least an extra day. Why have to schedule an appointment if my car sits for a day. I’m going to think hard about returning especially now that warrant is getting ready to expire.