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Real Reviews From Verified Customers

Service Center Review Summary

5 star 470 reviews 45%
4 star 210 reviews 20%
3 star 29 reviews 3%
2 star 157 reviews 15%
1 star 168 reviews 16%
Review Us
Vince B.
1 out of 5
2/17/2022
Talk to Luis...
Navinder G.
1 out of 5
2/17/2022
Car shakes during idle. High temp sign came on and off again. Windshield returned to me cracked.
Ray M.
1 out of 5
2/17/2022
I waited 3 Hours, with an appointment, only to find out no one ordered the parts. Which were key fobs. I’m still waiting for Brian to call me and tell me you have them. Mine are unstable and I really need them replaced!!
Chris C.
5 out of 5
2/16/2022
Luis was absolutely outstanding in overseeing the maintenance on my Jeep Grand Cherokee. Also, he kept me informed on every step in a very timely manner.
Richard Z.
5 out of 5
2/16/2022
Very good work. Thanks
Not Provided.
5 out of 5
2/16/2022
Thank you for the fast service you did. I give you 5 star and will recommend to my friends.
Frank B.
5 out of 5
2/16/2022
Thank you for your helpful and thoughtful service
Harry F.
1 out of 5
2/15/2022
Luis should have told me that it would take more than a day to do my car. I waited 5 hrs and it wasn't even worked on. Still sitting in the lot. Finally had to ask for a loaner. Should of been suggested at time of check-in and not waist my day just sitting in the waiting room waiting for my car to even be worked on. Not great customer service.
Spencer G.
1 out of 5
2/15/2022
I have a tough time going from Acura to Dodge service centers. The attention to detail just **** at Dodge. The one bright spot this service center had WAS Yeimy Beltran and for whatever reason she's no longer here. ???????????????????? Dear this service department, FIND YEIMY AND MAKE HER THE MANAGER or offer a practice to ensure that the WHOLE CAR is taken care of. I should not have to return days later for an oil change after spending $1000 with having my truck for two days.
Brian M.
5 out of 5
2/13/2022
Excellent service.
Catherin S.
2 out of 5
2/13/2022
My car was being worked on on a Thursday. We never received a single call to hear any updates or that they would be keeping it overnight. No call the next day. We had to keep calling and leaving messages. Not at all satisfied with communication!
Brian G.
2 out of 5
2/12/2022
call me.
Anita D.
4 out of 5
2/12/2022
Luis and Brian made everything right.
Vanessa H.
5 out of 5
2/12/2022
Good customer service and overall happy with my experience. Thank you.
Jennifer C.
1 out of 5
2/11/2022
They had our car for 3 months and we had to contact Jeep to get the problem fix correctly.
Amir A.
5 out of 5
2/11/2022
Brian did a great job keeping me updated. Thank you!
Matthew P.
2 out of 5
2/11/2022
Made an appointment a week in advanced appt time 10:15am at 3:45 pm I'm told your tech didn't have time to get to it. That is BS you should not schedule more than you can handle not to mention this is the third time I was bringing it in for the same thing. Luis and his manager act as if it's no big deal as if I have nothing g else to do. Horrible service I will not be back and I will tell everyone e I know with a mopar never to go to Scott Robinson.
Not Provided.
2 out of 5
2/11/2022
I wanted to speak to the service manager and he came out
James S.
5 out of 5
2/11/2022
I’m very satisfied with the service I received.
Patrick C.
2 out of 5
2/11/2022
Your service is absolutely horrible. I cannot begin to express how many different ways I felt let down. It was almost as if you were trying to make me dislike you, on purpose. Tell your staff to get off the phone, and act like the customer matters.

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