Audi USA

Working with Darlings service dept has been one of the most trying experiences to date. Your first attempt to fix the heated seat problem in my Edge was October 2022. After paying $1000+ I still had no heat in my seat. It has been back 4 times over the year… the most comical when they ordered the wrong seat but kept my car all day anyway. After a year they have finally fixed it…I hope. I had to pay again for the seat. I now have 1500$ in a heated seat repair. Also in 2022 they fixed a brake line for a recall and failed to reconnect the brake lines. I was driving down Stillwater Ave and put on my brakes and the brake pedal went to the floor. They repaired it the next day but would not pick it up. Thankfully I had AAA and had it towed there. So I’ve had nothing but really bad experiences at darling Ford. I’m in the market to buy a new SUV but it won’t be from Darlings. Hoping to never have to do business with you again.

Jacob West was very professional and friendly. Thank you for a great experience

My service writer went above and beyond to help me. What a wonderful

The staff was excellent and friendly

As I said many times before Gary is the reason I bought my last three Audis He service is outstanding and very professional

Jeff was extremely friendly and helpful. The whole crew were welcoming and very pleasant to do business with

Always receive top-notch service from Darling’s. Would never have my vehicles serviced anywhere else.

Handling was great with the car. I was surprised by the video inspection that was my favorite part but overall everything was smooth so 10 out of 10.

Thank you Jacky!!!!!

Cooper does an awesome amazing job..... thank you!

Sino was super helpful and friendly as always

Always excellent service!

Excellent service

Everything went well

Excellent communication, professionalism and customer service. Thank you for getting my car completed in a timely manner.

Gary is the BEST!

Thank you for a really great experience. Took the time to really help me. Went the extra mile to solve problems. It's been 20 years since I took my car to a dealership for service. Jacky got me and made me feel understood and welcome. Very professional. Excellent! Thank you so much.

It was a great experience and super convenient. I was able to do other stuff during the valet service. They took good care of my car.

The service was completed in the estimated time frame. Ryan made the extra effort to quote me prices for some plastic components that i cracked in a minor mishap. And they washed my truck! Thank you

Overall, he did a great job. Everyone I spoke to was very nice. I greatly appreciated the fact that you were able to fit us in for service in a timely manner. However, I am very unhappy with Ford but will address that with them directly.