Service Center
Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
6/4/2021
Jaylene was wonderful to work with. Excellent follow through on questions asked and very proactive with her communication of necessary repairs.
4 out of 5
6/4/2021
Friendly and efficient service :)
2 out of 5
6/4/2021
Long wait to get checked in. Loaner car was filthy inside and out. And more.
4 out of 5
6/4/2021
Smart guy. Friendly and communicates well.
4 out of 5
6/3/2021
Always a pleasure dealing with Audi Lakeland.
5 out of 5
6/3/2021
Great
5 out of 5
6/3/2021
Thank you for the loaner. It made the week of waiting for my car to be repaired much easier. Randy always puts the customer first.
5 out of 5
6/3/2021
Andrew was very professional and explained everything extremely well.
4 out of 5
6/2/2021
Your service advisors are professional but JAYLENE ABRIGO went above and beyond. We did not have to call and get status, she described the process, communicated updates consistently. The process was SO SMOOTH with her. I called after to ask a follow up question, she asked the right questions, did some research and called me back promptly. Honestly, I was hesitant about bringing my car in because I did not get help before but because of JAYLENE ABRIGO, we will be back. My husband is going to purchase an audi in about w years and we will be back to Audi Morton Grove. Thanks JAYLENE! Bravo
4 out of 5
6/1/2021
James was exceptionally professional. I appreciate his interest in my needs and concerns. The service tech was very helpful in meeting my needs as well. Thank you.
4 out of 5
6/1/2021
Great all around!!!
2 out of 5
5/31/2021
Service was great and fast but I think you should have the car wash open at 9am - this way we can get the complimentary car wash that you advertise. Opening it at 10am in a Saturday doesn’t make sense to me. You also need to consider having basic staples available to customers as they wait for their car. I asked for a coffee cup and they said they went to buy some and also water. I was there for over an hour and nothing. For an Audi dealership- this is disappointing. My Toyota dealer always had coffee, water, cookies, donuts or bagels for customers - especially Saturday morning. I think it’s because most of the staff working is super young and not paying attention to these basic details that we would expect from a luxury dealership.Thank you for listening to my feedback.
5 out of 5
5/30/2021
James is great it's the 2nd time he took care of me great customer service.
5 out of 5
5/30/2021
Great service.
5 out of 5
5/29/2021
Thank you
4 out of 5
5/29/2021
Jalenye was courteous and professional. I have mo problem working with her again. The only area I have questions/concerns about is the package results part. Later in the day I reviewed it and noticed a cautionary task and observation. So should Jaylene, the tech/mechanic or the service manager discussed the issue? Possible solutions? Thanks, Jim.
3 out of 5
5/29/2021
Have a lease, not sure if I can upgrade. Still have a year and half left.
5 out of 5
5/29/2021
Friendly personality and a great asset to the company.
5 out of 5
5/29/2021
I didn’t work with the person referenced in your e-Mail. I worked with Andrew Alhambra & it was a pleasure
5 out of 5
5/29/2021
Mr. Scarbro,
Thank you very much for your kind and professional service!
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