Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
7/18/2021
James made my experience exceptional. He was informative and helpful. Another staff member who worked the front desk by the refreshments provided great customer service skills as well. I was very pleased and the service was done in a timely manner.
1 out of 5
7/18/2021
The scheduled maintenance was wonderful. Good service all the way through. However I received the inspection report that the battery check failed. What does this mean? Is it going to suddenly stop charging. The printed information read the same. Why is a battery replacement over $700?
5 out of 5
7/17/2021
Andrew was super helpful. Very friendly and professional. A pleasure to have as my service advisor.
5 out of 5
7/17/2021
Randy cares!
5 out of 5
7/17/2021
Fast turnaround and outstanding service.
4 out of 5
7/17/2021
All I can say is that as long as Randy Scarbro is part of your service team, I will not be going anywhere else. He took the time to explain what was needed plus recommendations. What I appreciate above all is that he took extra time to answer my questions and also looked up an item online that I had a question about. Service above and beyond
5 out of 5
7/16/2021
Mr. Green was very kind and attentive. He listened well and answered all my questions.
3 out of 5
7/16/2021
It would of been nice to know that the part needed to be painted. I thought with him getting all my car information that the were sending the part with the color that maches my car.
4 out of 5
7/16/2021
It was a pleasure working with James to get my car serviced. I look forward to working with him in the future with any of my service needs at Audi Lakeland
5 out of 5
7/16/2021
Thank you Randy
2 out of 5
7/16/2021
Very poor communication for the required service.? No communication post visit and no information or guidance on timing. Big miss on you part from prior service calls!
5 out of 5
7/16/2021
Gary was awesome. Great customer service!
1 out of 5
7/16/2021
The loaner I was given was filthy inside I had to vacuum and clean the car.The Car also had a bad odor.
5 out of 5
7/16/2021
Great communication!
5 out of 5
7/15/2021
Great customer service
2 out of 5
7/15/2021
This is not a statement about Mr. James Green. He is an exemplary asset to your organization. Rather it is a statement about arriving at 920 for my service appointment and not being able to leave until about 120. I had an oil change, tire rotation, and alignment. On top of it all the tech didn’t reset the tire pressure sensor so having that go off in a driving rainstorm was discomforting to say the least.
3 out of 5
7/15/2021
They did not do well with the car wash. They did not dry mirrors or windows well and there were water spots everywhere.
5 out of 5
7/15/2021
Jaylene was professional, prompt and did a great job of communicating on the status of my car service. Well done!
5 out of 5
7/15/2021
Randy is a great service rep for his dealership and Audi. Very knowledgeable and courteous to his customers
1 out of 5
7/15/2021
First of all my appointment was at 11:30 am didn’t finish until about 2:45 pm because they didn’t have oil so that took what ever time it took. I get home an my car has shoe marks from the service person who was doing the work it was oil marks from when was getting in the car, I expect my car back the way it when in, and also they had to go to the Nissan dealer to get a cap for a container that took time
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