Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
11/4/2021
Mr. Joseph Turner was very nice and professional. It was a pleasure doing business with him.
Vicki Smith, Dennysville, Maine
5 out of 5
11/4/2021
Enjoy talking with Joe. Professional, courteous and helpful. Great job.
5 out of 5
11/4/2021
Very helpful knowledgeable. Great asset to your company.
5 out of 5
11/4/2021
Jacky Deng always provides excellent service.
5 out of 5
11/3/2021
Always a smooth visit with Jacky! Much appreciated.
5 out of 5
11/3/2021
Jeff was fantastic. Been a customer for years and this was my first time interacting with him. 10/10
5 out of 5
11/3/2021
Joseph, once again, provided excellent customer service!
5 out of 5
11/3/2021
Joe was very thorough in explaining what services were necessary for my vehicle and was very courteous. I have been coming to Darlings for many years now and will continue to do so! Thank you!
2 out of 5
11/3/2021
Took two appts. to get service completed. Was told 25 minute for recall and then oil change for approx. 1 he. Got there to be told it would be 2 1/2 hours???? Had to make another appt to have recall completed and that took 2x as long as told! Really beyond inconvenient when you live 2 1/2 hours from garage! Just felt like ????!
5 out of 5
11/3/2021
I find that Jackie is an understanding and informed person. He explains everything quite efficiently and he seems to have a very good Constitution and personality. I look forward to working with Jackie In the future and hope he is with you for a long time as I believe he is a plus
5 out of 5
11/3/2021
Awesome Job Jeff..... you are the best!
5 out of 5
11/3/2021
Joe did a wonderful job communicating with us during the process. He went above and beyond to get our vehicle in sooner. We had a wonderful experience.
5 out of 5
11/3/2021
Jaylene did a great job in communicating with me about the service with my vehicle. She is great at what she does for Audi. I loved her service.
4 out of 5
11/3/2021
Jacky was polite and professional while educating me on the malfunctions of my 2013 VW CC. He took into consideration the possible time needed first to diagnose my cars electrical issues and then the extent of time for possible repairs needed. He was so respectful of my commute from Belfast, not wanting me to sit all day should I choose to proceed with repairs and he was also respectful and patient with me while explaining the extent of repairs needed. Jacky is a certainly an asset to Darlings VW. Thank you,
D. Kuzio
5 out of 5
11/3/2021
This darlings is beyond quick and caring for the customers!
5 out of 5
11/3/2021
Quick, easy, clean, friendly.
5 out of 5
11/3/2021
Jeff was great and extremely versatile. 5 stars
5 out of 5
11/3/2021
Service was excellent. The best vehicle service I’ve ever had. Thank you James for having my car delivered to me at work.
4 out of 5
11/3/2021
I was passing through town and needed service for my 2021 A6
I didn’t have a service appointment, but the service department took me ghe day i called and took care of my oil change
They even honored my prepaid service plan.
Outstanding service. Thank you
1 out of 5
11/2/2021
Mr Dow relayed what is mechanic advised...that the wind noise that is bothering us is normal. However, that is not the result is was hoping for. It wasn't like it is now as when the vehicle was new. Why was I not asked to take a road trip to point out the noise? I'm not coming back.
Audi USA Replied:
Robert C., I sincerely apologize for the upset caused by not having your issue resolved on this visit. I want to help resolve this concern for you. Would you please call me personally at 207-941-1330? Thank you, Jonah Rounseville, Service Manager
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