Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
12/18/2021
Mr. Turner was very helpful.
4 out of 5
12/18/2021
Cooper went above and beyond for us today. He made sure the issues with our vehicle were taken care of promptly and went out of his way to communicate what was going on and what Darling’s was going to do to fix the problem. Would highly recommend anyone going to Darlings Ford for service to request Cooper by name, I know my wife and I will be doing just that from here on out.
1 out of 5
12/18/2021
I felt like every time I talked with Cooper he gave me the run around. He attempted to get me to pay an invoice and then wait for a rebate from Ford. Scale of 1 10 with 1 being on the low end, I would give Cooper a 3.
5 out of 5
12/18/2021
Gary is personable and professional.
4 out of 5
12/18/2021
Service worker was very present
4 out of 5
12/17/2021
Jeff went beyond helping me. I learned that my car doesn't have an oil change light. It would of been a disaster if I had kept waiting for the light before changing my oil. Thank you so much Jeff for not letting it slide. I'm so happy with Fords service.
5 out of 5
12/17/2021
James was very helpful and responsive to our service needs. I definitely recommend him and Audi of Lakeland to anyone for the care and maintenance of their Audi
5 out of 5
12/17/2021
My son Tom took it in for me and was very impressed with the quality of service ????
5 out of 5
12/17/2021
Very impressed with Joseph. Phenomenal customer service!!! I will be calling his manager to express how impressed I was with him.
5 out of 5
12/17/2021
Darling’s always takes excellent care of our vehicles.
5 out of 5
12/17/2021
Best customer service around
5 out of 5
12/17/2021
I appreciate the prompt, professional, and friendly service. Thank you
5 out of 5
12/17/2021
Thank you
5 out of 5
12/17/2021
Joe went WAY above and beyond to get me the service I needed. Very good communication, follow through and follow up. Thank you, Joe!
4 out of 5
12/17/2021
Everything went very smoothly, but not surprised, that has been my experience for the last three years!
5 out of 5
12/17/2021
He was GREAT!!thank you for a job well done
5 out of 5
12/17/2021
James was wonderful! Handled everything and made it a great customer experience. 5/5
5 out of 5
12/17/2021
Excellent experience overall.
1 out of 5
12/17/2021
Darling is the only servicer that does not offer a free car wash, without request or balance with a tire rotation. It is the first servicer in my 20 years driving. I always have to ask for a car wash. This should be offered without asking for it. This time I asked for a balance with my tire rotation and the person helping me tried to talk me out of it. Something about the extra cost. Luckily I did not listen to the person checking me in because it turned out that after the rotation the mechanic noticed I needed a balancing anyway. It is common practice to always balance the tires with a rotation. Unfortunately this is not the first bad experience I have had with darlings. If I had other certified ford dealer-servicers In the area I’d consider going there instead.
5 out of 5
12/17/2021
Friendly, communication was very good. Was kept informed of progress
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