Audi USA

Gerald, as always, did a great job for us today. He definitely is a major reason we have always taken our A4 here.

Fine

It should be made clearer there is a mileage that must be met for each service or the customer must pay for it.

They could not resolve all my problems

I love everything about the Service

Jaylene did a great job.

I felt I was overcharged by the dealership, once Audi USA agreed to provide 50% goodwill toward my $4000.00 invoice.

This has been a major issue with my car for months. Joe got it done!

Explained the coverage well Nice guy to deal with

William’s initial greeting, intelligent discussion and post service handling of the visit adds considerably to the overall experience.

I brought my truck in end of August for an oil change and for a recall of the brake master cylinder. Never had an issue with the breaks until after about a month after the master cylinder was replaced per the recall. It was acting how I would expect it would if it was failing as stated in the recall description. At times I could put the break pedal all the way to the floor when stopped at red lights or stop signs, very concerning not knowing when the brake will actually stop. Could not get an appointment for over 3 weeks to have it looked at. I looked at everything to see if there were any obvious leaks, but couldn't see any, figured it must be a bad cylinder and that once I brought it in it would be replaced per the recall again and off I go. At the scheduled appointment explained everything to Cooper about how it was acting and the issues I had, and how none of these issues happened until after the recall was done. After the techs looked at the truck I was told that it was checked over, no leaks were found, lines were re-bled and checked, doesn't seem to be an issue with the master cylinder. BUT they did find that my rear breaks were worn and that could be contributing to the issue and recommend replacing them and that it could be done that day. I wanted my truck to be fixed and safe for my family so even though it didn't seem like the issue to me, I trusted the professionals that this would be the fix and agreed to pay the $800 for new rear brake job and servicing the front breaks. After completion I left and didn't even make it to the first light before I put the break pedal almost to the floor. Then it did it 2 more times by the time I could turn around and make it back to the dealership. After explaining everything all over again and that it was still working improperly. This time a tech rode with me and test drive the truck and saw/felt all the issues I was talking about. His assumption was the master cylinder should be checked which I had assumed was done in the first place. The final paperwork states that once in the second time that the master cylinder was checked and was found to be bypassing internally and replaced. The same tech then took the truck for a test drive to confirm that he could not replicate the issues and found that the issue was fixed. I knew there had to be an issue with the cylinder and I fell for it when I was told a rear brake job was the answer. I want to know why the first step was not to check the master cylinder after all the information I had given them and just replace it under the recall. I feel like I was suckered into an $800 brake job when the simple solution was to replace the cylinder. Due to my experience with this situation I will certainly be taking my business elsewhere for my truck maintenance and any future truck I may buy. ** Not sure if this submitted the first time, so re-submitting***

Great service with awesome people! Thank you I felt at home.

William is incredible. He is one of the best service managers I have worked with at Darling’s over the 30 years I have had Darling’s service my cars.

Very helpful

The service was good when finished and Andrew was helping me and he was extremely helpful and polite the whole time while helping me. He answered any questions I had and was helping me out as much as possible which I really appreciated. My issue was that I scheduled my appointment for a Saturday about a week in advance to get my windshield replaced and when I brought my car in, they took it in to service. They called me later telling me that the glass wasn’t actually delivered. So my car had to sit at the dealership all weekend and I couldn’t pick it up again until after work on Monday, which was very inconvenient for me because the reason I bought the car was so I could have a more reliable car to drive for work. I also had my tools in my car because I assumed I would have my car home for the weekend. So I had to take 2 trips between my house and the dealership, which is an hour from my house, which lead to 4 hours of driving all around just because they didn’t check in advance. A phone call before my appointment would’ve saved me a lot of time, gas and a huge headache. Again when I was there everyone, especially Andrew, was extremely helpful, answered all my questions, and tried there bets to make things go smoothly. I would have just preferred that they would have checked the parts and found that the glass for my windshield was not gonna get delivered on time.

Sino was excellent.

Great service. Professional and very timely.

Dariuz as always is nothing but friendly!!

Excellent service! Andrew was very helpful and pleasant to talk to.

Jeff really did a great job. Very happy to have him to help…