Audi USA

I always deal with Koopa takes very good care of you

The atmosphere was clean and professional and employees were very kinda, great experience! Thank you!

Thanks Cooper for your professionalism and expertise.

The service Mr. Mc Calla provided was truly, just like the last time, Exceptional as a representative of the dealership. As a new costumer I will always have my Audi A-4 serviced there.

William has always been helpful, knowledgeable and kind. It is a pleasure to work with him when I bring my car to the shop.

Service advisor and team went above and beyond to ensure we got to the bottom of the issue. Day by day updates made everything more pleasant.

Shouldn't have to pay for bumper to bumper insurance

He was very professional and helpful. Very happy with my service

Jeff is always wonderful whenever I take my vehicle in there he is always smiling happy. He keeps me informed of everything they do and I'm never kept waiting.

Jeff explained everything done on my vehicle and got it back to me in time promised. He is a very personable employee, what every business needs.

I am always treated very nice and friendly plus great coffee.

Super friendly, efficient, explained, backed up car for me, great.

Very professional and work was done in a timely manner.

Did a inspect on short notice with no issues

I was very happy with the service cooper page provided me and how accommodating he was to my time and the quality of service.

Cody was a very nice and pleasant person to deal with. I was happy to receive quality service. Ryan

Gary accommodated all of my service needs. Thank you.

I had a difficult time choosing whether to answer yes or no for that question. Overall, yes, I was very satisfied with the service at the end of the day, but it wasn’t without a hiccup along the way. When I confirmed my appointment I was told to leave my key in the drop box (if dropping off before hours, which I did) and my car would be tended to. My appointment was scheduled for 0830. When I hadn’t heard from anyone by 4pm I called in and was directed to speak with Jacky. Apparently my keys had gone unnoticed and my service had not been completed. Jacky assured me that he could get my vehicle in right then and have it ready within the hour. I greatly appreciate the exceptional customer service that Jacky showed. It wouldn’t have been the end of the world if I had to return on a different day, but was glad I didn’t have to. I’m not sure where things fell through the cracks, and it very well could have been partially my fault. If there was an additional step I needed to take when dropping off my vehicle before hours it would be helpful to have that direction beforehand. Again, overall I have been very happy with my Darlings experience. Thank you.

Always pleased with my service experience.

I was very satisfide with the service on the 2021 Volkswagon Tiguan and Jacky was very pleasant to deal with. Thank you all for your kindness and professionalism. Sincerely Kathy H