Service Center
Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
4/29/2023
The shuttle driver was a joy to ride with and my Service Advisor Benjamin Lau offered nothing but great hospitality and energy.
5 out of 5
4/29/2023
This was such a pleasant visit! I have unfortunately had some issues with service in the last year or so and it was refreshing to have Tony take care of me and Gary help answer the questions I had as well.
4 out of 5
4/29/2023
Yes, Benjamin got me taken care of rapidly and was very curious and attentive.
5 out of 5
4/29/2023
Very happy with having Cooper taking care of me and my truck
5 out of 5
4/29/2023
Gerald was great, made the entire experience a smooth and informative process. He is professional, helpful, knowledgeable and most importantly genuine. Overall great experience and would recommend.
5 out of 5
4/29/2023
Excellent!
2 out of 5
4/28/2023
I understand that your techs need to service a vehicle in a timely fashion, but they should also return it in the same fashion that it was received. Ex. Returning seats, vents, mirrors and such back and if the vehicle is washed not to give it back to the customer with bird droppings.
3 out of 5
4/28/2023
Drew, We were curious about why our quoted tire rotation of $49.95 plus tax ($53.45) went to a total of $60.39. Even the total sent to me if I were to pay before pickup was $53.45. We would have stuck to our original decision to wait to have done and not incur this higher final amount with no explanation. Why?? Thank you, Mike and Terri Mentes
5 out of 5
4/28/2023
Gary is a great person very helpful and patient
5 out of 5
4/28/2023
Very pleased with the service. Gary was a pleasure to deal with.
Thanks again,
George B
4 out of 5
4/28/2023
Jacky was great to work with. Although dealer prices are high, I would return because I know Jacky will take care of me.
4 out of 5
4/28/2023
He was very courteous and professional. The service area was ready and prepared at my arrival and was very prompt in completing the service.
1 out of 5
4/28/2023
Complicated situation. Car sold by out of state dealer though purchase made in Maine. The car was not equipped with the proper plate holder and customer ends up being the one to pay. Not fair as I paid all taxes and fees to purchase in Maine and this is not a car that could be purchased in Maine though I tried. Regardless it is not right but I don’t expect Liam has any fault in this.
5 out of 5
4/28/2023
Service was exceptional and very timely!
1 out of 5
4/28/2023
Everything was great, except… on my way home (I assume because the tires were rotated), I got a low tire pressure alarm. When I got home, I checked the tire pressures and all were normal. So, apparently a sensor issue. We have had this happen on two previous occasions after service appointments. Can you advise on how to reset? We live somewhere far from the dealership… Thanks
5 out of 5
4/28/2023
Always very courteous and hrlpful.
3 out of 5
4/28/2023
However, I do hope to hear very soon on the remedies to the ongoing issues with the modem update and the exhaust vibration/rattle…
4 out of 5
4/28/2023
Jacky made sure my car was fully serviced despite some equipment malfunctions. He explained everything!
2 out of 5
4/27/2023
My initial experience with Jacky was good and we had confidence in him. He kept me informed about the evaluation of the problems diagnosed but in the end, I was frustrated with the lack of coordination of my repairs so that I had 3 different infusions of oil prior to an oil change. I also had two different additions of coolant on two different repairs that should have been coordinated. I was promised a deduction for the cost of the third day of car rental when two days was estimated but I didn’t get it. I did have a coupon for $100 off and this was applied and Jacky gave me some cash credit for the extra oil used, but overall I didn’t have a good sense of value. I also can’t understand the labor cost that is greater than the hourly rate I was paid as a physician.
5 out of 5
4/27/2023
Thank you for your professional service.
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