Robert was great, He explained everything and was professional, yet pleasant and courteous.
Jeff was exceptional as always!
Robert has definitely done a great job with continuing to keep me updated on the work being done and when it would be available. I feel that he has gone out of his way to provide great service and to make sure I understood what needed to be done and the price I would be paying. Continued to check up to make sure I was satisfied with the work done etc. Great job.
I was very satisfied with the service I received today. Everyone was kind, professional, and helpful throughout the process. The technician provided a video explanation, which I appreciated.
My only suggestion for future visits would be allowing customers to physically demo issues that can be replicated. In my case, the rear hatch concern is still happening, so being able to show exactly what I’m experiencing may have helped. It may very well be user error on my part, and I’m open to that possibility, but a quick in-person demo could have clarified things easier.
Overall, still a very positive experience and I appreciate the team’s professionalism and effort.
Justin Baker has been my service representative for 4 years and I have been pleased with his customer service. The guys who check me in are always courteous and helpful.
Alec always does a great job...keeps me informed about what needs doing,costs, and recommendations, and had a loaner ready for me on this visit because he knew it was a job that took most of the day.
Trying to solve a problem. Receiving a erroneous message.
Everyone I had contact with were professional and congenial. Jay and Roberto were awesome!
The purpose for the car at your service center was to fix the engine high temp alarm. Not to change the oil and rotate the tires. Once i was able to speak with the service rep to discuss the issue.
I highly recommend going to Jiffy Lube on Briargate Parkway! The staff is super friendly and knowledgeable!!
Arturo was extremely helpful and fought for us to get the best service we could possibly get.
Joseph was professional and helpful.
Fast, complete and professional service as always.
I’m happy to send you a fervent thank you for the great assistance from your technical excellence in repairs to my front windshield, both on a recent damage and faulty repairs done by another company. As always I received my shiny clean vehicle with an explanation of the service and also some suggestions for further repairs to hail damages on the rear windshield window paint. Thank you, Kimberly and the company for the complementary work. It was a fantastic surprise and I am extremely grateful. Later on I will return to discuss the repaired we discussed. Sandra W
Always excellent service and fast too
i think John did a great job communicating with me but my trunk door still doesn’t open so not his fault and I should’ve checked before leaving.
Lexus Omaha has provided excellent service to us for more than 10 years. I will absolutely give you a high rating!
I will take the time to give a 5 star rating to J.M lexus and john
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