There was a bit of confusion because of some missing hardware, but it was not the fault of Lexus. They were patient while I got it straightened out and I'm very pleased. Having the loaner vehicle for the extra time confirmed what I want for my next vehicle too!
It was a pleasure working with Maico and when I next need service I will be calling Maico.
Springer-Montgomery Revocable.
Great service and the loaner was appreciated while my Lexus was being serviced.
Wendy exemplifies what all customer service individuals should aspire to be! From start to finish she was wonderful in every way!
I have a prepaid service plan thru the Mazda dealership that I purchased the vehicle from. It was recommended that I cancel it and purchase Lexus’s plan. I would like to keep the one I have in place and ask that moving forward, the service rep call for information on what my plan covers please. I have the phone number. I don’t think this is too much to ask but it was apparent that the service rep did not want to be bothered (maybe, maybe not)…?
Very informative concerning the maintenance and service of my vehicle. Really looked out for my needs.
Mr. Williams e as very professional but also very nice. He made sure I understood and was ok with everything. I appreciated that very much.
Robert Melendez was a great service rep. He explained what services were needed and how long it would take. I decided to wait for the car and he checked in with me along the way. Robert is one of the reasons I continue to choose Crown Lexus for my service needs.
Trevor was very professional
Rob is knowledgeable snd a great liaison for Lexus
I appreciate Faustino Ruiz as my Advisor. He is always courteous and efficient. He is available to answer my questions and he provides the necessary paperwork to let me know what needs to be done before I leave the office. He notifies me throughout the service process to let me know how the work is coming along and when my car is ready. He's a great advisor.
A very positive experience. Very speedy and professional. Joseph was very nice and was great at communicating timing and issues.
She was very professional. Great guest service with a smile. She is a wonderful addition to the Crown Lexus Service team.
Took my car in for service and had a great experience. He was professional, communicated well, and got everything done the right way. My car came back perfect and you can tell he actually cares about the quality of his work. Definitely recommend if you need reliable service done on your car!
He brings an Excellent service!
Helen Kassell is the best!
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