After service,explain very kindly and detailed
Chris as always very helpful and knowledgeable. Thank you Chris
I am extremely concerned about the attempted upsell in service. I was told that my vehicle needed both a front and rear differential rinse and fluid replacement service, however, I have a front wheel drive vehicle, and therefore I do not have a rear differential. When I attempted to get clarification on this prior to denying it, I was simply told to let them know whether or not I wanted the service. When I then picked up my vehicle and asked him to explain I was told that the rear differential was actually a different part of the vehicle and that that too needed fluid replaced. This is extremely shady and does not make me feel confident coming back for future services.
Very helpful and explained everything in detail. Didn’t make me feel pressured to have anything done. Very informative.
I just bought a GX 550 luxury plus brand new. Had to drop it off to fix a scratch on the window tint. Was given a loaner car, however it was dirty inside. Looks like it has not been cleaned. It also smells. Compared to Porsche, I feel Lexus as a luxury brand has lower standards.
Hi, just wanted to share a little feedback about today’s visit.
Since I was waiting at the dealership, I was told someone would let me know when my car was ready. After I paid online, I still waited quite a while with no update until I eventually came over myself and found my keys and paperwork sitting on the desk.
Also, the maintenance reminder hadn’t been reset, so I had to come back inside again afterward.
Not a huge deal, just felt the communication today could’ve been a little better.
Faustino is one of the most respectful and well-spoken customer service representatives I have ever dealt with at Lexus, and one of the main reasons I return.
Key fob recalibration very over priced.
Very nice and personable. Service was very fast. ROBERT explained the recall issue and what was done. Very satisfied with the service.
I enjoyed excellent service! Vahagn Nazaryan was so help, keeping me updated on my car and promptly getting my car serviced. His attention to detail is much appreciated!
Very helpful and a great attitude.
Sergio was great. Personal, efficient, great customer service.
My last two services with Lexus has been a horrible experience. I tried to give this Lexus location another shot, but next time I think I will try your sister location in Henderson. If you want to hear why my experience sucked please don’t hesitate to give me a call at ****-****-xxxx. Thanks!
Tony was amazing took care of my car n got me in and out will defiantly come back to work with Tony
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