George is very professional and informative. He kept me updated and was very kind.
They are the very best
. Trust them with all of my Lexus's
Car was returned with issues
I like your service, You guys did a very good job. thank you very much
Christian was excellent. Thorough, kind, knowledgeable, efficient. Give the man a raise.
In and out on time. Friendly staff and good srevices.
Gerado always listens to my concerns and respects my opinions on resolutions. Blessed for my Lexus family.
Arturo went over and above with us by taking our car to a different location to get a bad water leak, that would get inside of the trunk wet every time it rained or went through the car wash, fixed. He is a pleasure to work with and shows that he truly cares about his customers.
On my 155000 check Lexus said they would check my fluids. When I checked once I got home, the coolant reservoir was completely empty. I guess I’ll have to check to insure everything is done before I leave the dealer.
Sean was so helpful. And the service was completed quickly which was really helpful.
I was completely satisfied with the level of service that was provided by Chauncey Levy. Every time I go to JM Lexus, it’s always been a professional and positive experience. Chauncey is always there to help anytime I need questions answered or just a good laugh! Chauncey is the best! I highly recommend him!
Aaron is always very knowledgeable and thorough. Very much appreciate working with him.
Gerardo was very kind and fair and honest what a gentleman
Gerardo was great, we were sold tires and I talked to salesman over phone and found out when it came home they are directional. Was completely dissatisfied as I hate directional tire design and was never mentioned. After following up there was still nothing he would/could do. Now I’m stuck with tires I hate and don’t look forward to driving the car like I did. Hard to believe there was no options to resolve the issue, immediately replace them, offer some type of compensation, but nothing. Really unfortunate as I typically enjoy the service at Lexus.
Brandon explained the maintenance provided as well as an accurate time on when the service would be completed.
I took the vehicle to get checked at a tire store right after the inspection and the car DOES have the run flat tires! That misinformation, given to my by 2 people had me spinning all afternoon
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