Cory was excellent from start to finish. Easy to schedule online, straightforward check-in, and he communicated clearly throughout the whole visit. No pressure on the additional recommendations, he presented them, answered my questions honestly, and respected my decisions. The loaner car was ready without any hassle. Overall a smooth, professional experience. Will definitely be coming back to Cory for future service.
Thomas did a great job. Terrific customer service!
I was very disappointed of how dirty they left the interior of my car. I took couple photos that I will share with you.
MAICO is a professional and wonderful service provider. Thank you for the great experience.
George is the best! Thank you.
Tony is the best! Thank you again for your great service
Chris is always professional and proficient. He treats his customers with much respect and kindness. I'm a customer of many years and he is the best like Lexus's older days. We need more like him. Everyone was courtesy as well but he is the one I will always go to. Thank you for your service.
Very efficient and professional.
Friendly, customer service is great. Communication is awesome keeps me informed every step of the way.
Hey service advisor needs PR lessons .
Things got better when @ check out ask for service dept manager/ sup.
Elijah was extremely helpful throughout the process. Never tried to upsell and was very transparent throughout, also very personable. Would recommend Elijah to all my friends and family and look forward to working directly with him again.
Thank you Mark , Fast & great service .
Lexus of El Paso is awesome. Ashlee is amazing, professional, with a positive attitude that represents Lexus better than any service rep I've experienced. That's coming from someone who purchased new vehicles in El Paso from Volvo, Honda, and Ford. No service department or service rep even compares to the consistent high level of service I receive from Ashlee and this service department. Thank you for an amazing experience.
I appreciate the professionalism from the customer service staff and the service staff. You guys are running a first class operation and I’m looking forward to continuing to bring my Lexus there.
Arturo did a fantastic job getting my vehicle serviced for me in a reasonable amount of time.
Thank you Arturo
Maico is an outstanding professional service advisor. I have owned all types of vehicles from high end to basic economic cars. I have never felt. More comfortable at a repair shop Maico greeted me in a very respectful professional manner, he made me feel very comfortable. Maico was very honest and only addressed real concerns that required repairing. He went above and beyond by reaching out to another Lexus dealer(Pembroke Pines) which had an issue I brought to jm Lexus however Lexus of Pembroke Pines I had a full replacement bumper repaired and stated I still have a warranty for sensor replacement(one was one issue brought to Jm Lexus)
Have a good service at JM Lexus and my advisor Daniel W is amazing. He is very experience of what he does @ JMH Lexus
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