He is very knowledgeable, and eger to help in any way he can, wonderful attitude.
Vy was excellent! However, this is the third time since April 2025 that we’ve brought in our RX350h because the back hatch door doesn’t work correctly. Vy saw, herself, the failure of the hatch to open when kicking under the bumper AND it won’t close when pressing the button to both close the hatch and lock the vehicle. And yet, FOR THE THIRD TIME, your service people say they can’t duplicate the issue. However, Eirik also observed what we’ve said and Vy saw. I’m very frustrated!!!
Despite being one of the newer members of the service consultants team, Danny does a superb job for me. He patiently explains everything I have questions on, and always delivers on his promises. He is organized and knowledgeable, and he has a great sense of what good customer service should be. His enthusiasm for his work is refreshing! It is a pleasure working with Danny, and I would recommend him to anyone needing service for their Lexus.
Billy was great, friendly and professional. However, I was disappointed with how long the service took. I dropped my vehicle off around 9:15 a.m. and didn’t pick it up until close to noon, which felt excessive for a routine service. I was also unable to get a car wash because it was backed up. While I appreciated Billy’s help, the overall wait time was frustrating.
Neither of the two issues I took the car in for were remedied. When I went to pickup the car after receiving. Phone call it was ready I spent close to an hour demonstrating to the service dept. that there really is a problem (they were telling me I needed to see the technology rep.) it was agreed there is a problem. So I had to leave the car there again You service technician Jayrd is outstanding and bent over backwards during that hour to find the problem but exhausted his options that evening
Christian was very helpful and flexible
Billy and the whole crew are the best!
Maico was very helpful and while busy, he continued to help me get my car working great.
Adrain is one of the best agents I have ever worked with. He kept me updated on my vehicles stats without me having to call to check on it. This is unheard of in today’s service. Would highly recommend Adrain and JM Lexus for anyone looking for a new car.
Friendly service. Got the job done quickly. Video feedback from mechanics is very good.
I was very thankful that there was a Spanish speaking person to answer my questions
It was my first time at a Lexus service department and Robert Melendez helped make it a great first experience. He was very professional and friendly. I waited for my car and he updated with the progress. The waiting room was very clean and I appreciated the coffee and water station and the convenience of being able to plug my laptop to the seat while I worked.
Service Technician was informed and friendly
Vahagn is an excellent service manager
I had a fabulous experience of JM Lexus. John Zahar was my service representative and he is extremely professional and efficient. The service department is over the top. Everything is very systematic, organized and a very pleasant experience
The service was fantastic
Wendy is a very kind person; she provided excellent service. I appreciate her time and effort. Good service attention
Ernesto was professional, courteous, knowledgeable, and friendly. He kept us informed at all times. For our next service, we will be requesting Ernesto.
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