Joe is great! He listened to my concerns and keep me updated. Thank you!
Adrian Todd is excellent. Very knowledgeable about services with Lexus. He does a great job. He deserves a promotion
Thanks to Leo was very kind and professional.
Excellent service and communication. Every question we had was answered in a timely manner. We appreciated him taking time to check on every service we asked for and been checking in on a day he was not at the office. Thank you so much Juan!
Service was done in a timely manner. What was done on the service was explained. The only complaint I have has nothing to do with Elijah. When we purchased the car from Crown Lexus we purchased the extended maintenance service as we were told it would cover all maintenance. When I brought the car in it was recommended to perform AC evaporator cleaning service, which I was told this was not covered under the extended service. I think that this should have been covered.
Trevor was very informative and very understanding. He watched over both situations with my car, kept me informed and was most helpful. He gets 10-out-of-10 stars from me!
Jessie Colón in very easy to work with. Super helpful and quick to get me an uber from the dealership to work and back to pick up my vehicle after service. Thank you!
Jerry was helpful. However, I was almost certain our runs were scratched when our rear tires were replaced last time, but didn’t fight it because Jerry points out everything like our car is beat up when he checks it in. But our vehicle is garaged and taken care of. That said we had our front tires replaced this time and our rims were scratched I am certain as they look like the back ones now. Moreover, our vehicle came home with oil on the driver door panel inside and out. Jerry is attentive to his customers and telling us what we need and making sure we do what Lexus recommends but car didn’t come back the same.
Roberto explained everything. I was completely satisfied with my interactions with him. Great job. Thanks. John
I’m very satisfied thanks
Always great customer service from service staff, especially from Havier.
I choose to service my Lexus at JM Lexus. I have done so for nearly 25 years! Meeting and working with Mj was delightful.
Great service! Explained everything and looked at my car! Very helpful!
Barbara M
Everything was amazing. Thank you
Randy was very helpful and super thorough! thank you!
Thank you for servicing my vehicle. The arrive was great, professional and quick.
Great service staff from drive up to drive out.
Service was good, and fast
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