Excellent service by Joe as always
I drove from west LA to Keyes Lexus as the service advisors mentioned possibility of having a loaner for an oil change. I waited 20 minutes before the service advisor came to see me for an 8am reservation. I just wanted a quick oil change and even declined the car wash. I was told there were no loaners available, but an uber could be provided. I had to ask to find out how long to expect to wait and was quoted 3 hours for an oil change. There was no respect for my time and there was no meaning to making a reservation. What was the point if I had to wait 20 minutes to talk to someone and a 30 minute oil change is quoted for 3 hours.
I even said I could wait up to 2 hours or if the uber allowance could be extended to my home, that I could wait, but the blatant disregard and disrespect was too much and I left with just my time wasted.
Forum posts from lube techs at Lexus dealerships quote 30 minutes for an oil change and inspection. Even with junior techs up to an hour. How is this good customer service to someone who made an appointment and what is the purpose of an appointment if the service advisors mentioned possibility is not on time and if the mechanics cannot deliver reasonably timed service?
The service manager, Joe, was great, and the turnaround time was as promised.
I’m highly disappointed that I drove back to Tampa and had oil dripping from the bottom of my car. How this wasn’t discovered when it was in there for service and had an inspection is beyond belief. In addition when II’m highly disappointed that I drove back to Tampa and had oil dripping from the bottom of my car. How this wasn’t discovered when it was in there for service and had a inspection is beyond belief. In addition when I took the car in it simply needed to be tightened the oil filter was not fully tightened. But I received another inspection where they told me I needed brakes, I have been asking if I needed brakes for a year and a half at JM Lexus, and told no with several inspections along the way now like a miracle I did. Overall not happy with last service at JM Lexus.
Tony Hang was very friendly & professional, Service was timely & efficient. This was the best experience in the past 5 years of servicing my vehicle.
Very good service, thank you and the pick up and delivery is very convenient.
Very helpful and good at customer service. Overall good experience
Courteous, honest and friendly. Nordstrom quality service. Thank you, miss Careasco.
Chris Santos is BEYOND world class service. Very impressed by his level of professionalism!!! Thank you
Joel is great and got me in and out quickly. My only complaint was checking in. I guess they had someone from another department helping out and he seemed lost and it was a bit frustrating and took a while to check in.
They made it up to me by getting my car done in a timely manner.
Service was very efficient and Ali was very friendly
Tino is attentive and professional.
I appreciate his willingness to help me out on both occasions
I will always request Faustino as my personal server.
Very professional staff appreciate
You are five star and the best Service Advisor thank you so very much for your caring. I really appreciate it!
My experience at Lexus has always been positive and pleasant, especially knowing that Arturo Gonzalez is there to care for both my vehicle and my family. He consistently goes above and beyond to ensure my vehicle is safe, reliable, and well maintained. I always feel secure and confident knowing he is taking care of us, and I have never had any issues. His professionalism and dedication truly make a difference.
I was extremely satisfied with the service I received today.Tony Hang was professional, knowledgeable, helpful, respectful and friendly. Tony has a friendly personality. I was very happy with the service I received today. Thank you Tony for another wonderful service experience.
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