Alejo Morales is a very good service adviser. I highly recommend him
It was great to work with Roberto. He also helped me look up some tire options.
Mr. Ruiz is very friendly, professional, and welcoming. I appreciate the effort he put into getting me out of the dealership as soon as possible as I was waiting for my vehicle. Good customer service is not that easy to come by these days, so I truly appreciate his personality and work attitude!
U guys are the best!! Thank u so much for all your hard work to keep me on the road!! ❤️
Always great service!! Alex and team the best!
I am very happy with my recent experiences at Lexus. I felt so great being taken care of Anthony for my service needs and Sam making sure I have my loaner without have to wait long. I have been recommending Keyes Lexus to all my Lexus owning co workers!
Always a great experience. You guys are awesome!!
Thank you to Dan Booth for listening to my concerns about why I had to bring my car back twice after the same complaint that nobody else was willing to clearly listen to me. Everyone there was very polite and accommodating in every way during this situation. I hope that the problem is finally fixed. I’ll be keeping an eye on it. I did enjoy my experience with the UX 300 hybrid as my rental.
Excellent service and communication
Always an excellent experience! Autumn and your entire team including Micah as always were exceptional!!
Chauncey has consistently provided top tier customer support with every interaction. He is a great representative and a fantastic customer service person.
Could not have been more pleased!!
When i arrived i told them i would be needing a ride to my job. Gave them the address & let them know if i could please have a scheduled pick up at 2pm at my address of work, they said yes, no problem (great). I get a call about 9:40am saying my car was ready for pick up and i let them know that i was at work and that i had a scheduled pick up at my work address, they said perfect. 1:50pm comes around and i get a call saying they were on their way for me (about 20 minutes out) turns out they drove to my home address and not to the address i provided them with. I was very upset as i needed to be somewhere at a specific time and the driver driving from my home address to my work address was going to be far too long of a wait. I called Lexus to express my concern and asked if a Lyft could be scheduled because i was running on a tight schedule. They scheduled a lyft but did not address my concern of no communication with the afternoon driver or the fact that this had happened to me. Very disappointed.
After speaking with a serviceman, notifying them I am here to pick up my car and letting them know who my Service Advisor is and leaving the courtesy service vehicle, I proceeded to wait in the client waiting area for around an hour with no communication from the staff. I decided to walk up to my Service Advisor and check to see if he knew I was there and waiting to pick up the vehicle. I was told that he had not been notified that I was waiting in the lobby. He was able to complete payment, paperwork, and request for my vehicle to be parked outside shortly after.
Cole provided outstanding customer service. Great hire!
I bought my Lexus there & all my services have been with you. Very satisfied.
Javier and Don Turner are so professional and excellent with guest services. I appreciate the amazing experience. Thank you
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