Great service, Delilah was extremely helpful.
Thank you, Jesse, for your exceptional customer service! I am 100% satisfied with Jesse’s professionalism and service knowledge. I will definitely return to Lexus of Valencia for all of my service needs!
Cassie was great. But the actual service work was poor! After the “service” our tailgate does not open or close with our remotes!!!
Just an email with the offer is fine.
Justin is an excellent listener and Craig the Service Director saw me waiting and was willing to help while Justin was busy with another client. Although we all wish dealership services could be cheaper, the business is run first class and all my issues and concerns were addressed by Justin in an prompt friendly visit.
Argenis was very prompt and astute. He made sure I was there for the correct services, explained me the expected time line as well as options for courtesy vehicle in the meantime. He even took into consideration that I had a baby in the car and made accommodations to make things easier for me and my baby. He’s knowledgeable and caring - the best combination I can ask for in an associate.
Very satisfied with your service. Thank you, Helen!
Alejo Morales is a very good service adviser. I highly recommend him
It was great to work with Roberto. He also helped me look up some tire options.
Mr. Ruiz is very friendly, professional, and welcoming. I appreciate the effort he put into getting me out of the dealership as soon as possible as I was waiting for my vehicle. Good customer service is not that easy to come by these days, so I truly appreciate his personality and work attitude!
U guys are the best!! Thank u so much for all your hard work to keep me on the road!! ❤️
Always great service!! Alex and team the best!
I am very happy with my recent experiences at Lexus. I felt so great being taken care of Anthony for my service needs and Sam making sure I have my loaner without have to wait long. I have been recommending Keyes Lexus to all my Lexus owning co workers!
Always a great experience. You guys are awesome!!
Thank you to Dan Booth for listening to my concerns about why I had to bring my car back twice after the same complaint that nobody else was willing to clearly listen to me. Everyone there was very polite and accommodating in every way during this situation. I hope that the problem is finally fixed. I’ll be keeping an eye on it. I did enjoy my experience with the UX 300 hybrid as my rental.
Excellent service and communication
Always an excellent experience! Autumn and your entire team including Micah as always were exceptional!!
Chauncey has consistently provided top tier customer support with every interaction. He is a great representative and a fantastic customer service person.
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