a. Original schedule was not migrated. Good thing Allison followed up on me via email and that’s when I found out that my original schedule last Aug. was not carried over to the new scheduling system (as explained to me by the service advisor)
b. Service took 2.5 hrs rather than the initial 2hrs assessment, and that is fine, what’s not ok was that no one informed me that it’ll take more time. No proactive communication
c. I was initially charged with alignment of 140.95 and 49.95 for the 25k Mile Service. The Service advisor didn’t even check if I have a maintenance plan. Almost paid the 49.95 if I did not point it out when the service was done. Previously, I don’t have to remind the advisor about my maintenance plan. Also, when I got the final amount, the 140.95 was changed to 155.95. What changed? What’s the reason for the increase?
d. During my previous visits, the service advisor would walk me through with what they did to the vehicle. That did not happen. So when I checked what was done to my vehicle, I found out that they replaced one of my tires. And that is fine, however, I was expecting that this should’ve been communicated to me (proactively) when I was at the dealership or after the service was done, someone should’ve walked me through what they did to my car.
e. In my previous visits, they would offer to schedule already the next maintenance schedule. That did not happen during my last visit.
The service I received was absolutely the best!
Adrian was very kind and helpful! He made sure my service needs were met and the service was completed in the timeframe estimated!!!
Totally Satisfied , Jessie is the best. Thank you for being so patient with me.Frank K
Tony maintains great communication and recommendations. He always goes above and beyond to make sure we are in and out
This was a great experience this time. I know Alejo tried but honestly since Ali had left I was feeling a bit stressed and neglected. But Bill was able to help me greatly and make me feel as I was still part of Lexus community. I am grateful! Ladan
Joel and the Filipino attendant ( did not get his name) really took care of me. The attendant went above and beyond to make sure I don’t wait that long. Thank you
U r the best Lexus dealer I have been to
Great job JM Lexus
Justin was very helpful and got my job done promptly and expertly. I would use him again.
Christian Santos is always a pleasure to have as a service advice. This is my second time with him but he has been great and always helps me out. Great communication and always lets me know when my vehicle is ready.
I had a great experience with Jake at the dealership. He was very professional, knowledgeable, and took the time to clearly explain everything about my car and the service being done. He answered all my questions patiently and made sure I understood my options without any pressure. His communication and attention to detail made the whole process smooth and stress-free. Highly recommend working with him.
I value the relationship I have with my service advisor (Helen Kassel) I can always count on her to deliver exceptional care. Thank you, Crown Lexus...215000 miles and she runs like a watch.
Service was great! Very fast and attentive
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