We had a bit of an issue when I told Kristina my phone number was wrong on the paperwork. She wrote down my number but never fixed it & I never received a text that my car was ready causing a lot of frustration spending an extra 35 minutes sitting waiting. Also, my lights were turned off which I didnt realize until driving at sunset for 20 minutes in traffic with no lights. Not a great first experience and kind of felt like Cadillac all over again. Hoping next time is better cause I do love my car.
Leo took good care of me. He handle my issue and had be in and out in a timely manner.
Jerry Temores’ service was exceptional. Thank you to him and the rest of the Service Team for the installation of the F-Sport Performance Exhaust on my IS 350.
She was a delight to work with. Truly professional and knowledgeable
Robert was very friendly and helpful
Christian was amazing to work with! He was attentive, informative, and made sure everything was handled perfectly. I truly appreciate his excellent customer service.
Wendy was great. She was very helpful.. A+
Professional, helpful, provided what he indicated. Followed up to confirm that all went well. Definitely will return for continued service with Eli.
Everyone at Lexus is always amazing. That’s why I bring all of our cars there. Vy was so friendly and great!
Alejo and everyone is always so professional and communicative. Thank you again for an easy and reliable service visit!
I haven’t received the multipoint inspection reports.
Aaron is very thorough, trustworthy and very considerate of the customer.
Great employee!
I appreciate Danny's customer service and job well done to my Lexus Rx 500h. I am completely satisfied with Lexus of Glendale.
Wendy went above and beyond to assist me. Thank you for your attention to all my needs
MJ was great and i truly appreciate his kindness. He treated me well and was very upfront in his communication about my vehicle.
I had a scheduled appointment, arrived on time. Took about 10 minutes before I could drop off the car because service was 5 cars behind. When I scheduled the appointment I was told it was going to take 1,5-2hours. When I signed the paperwork I was told it was going to be 2 hours. I drive a full electric RZ300e so the service consist of inspection, tire rotation, and liquids if needed. The service took 2h 45 minutes including the wash. I got home and noticed that the techs set my tires to the wrong pressure. It is sitting at 38psi while 42 is the recommended level. Please schedule less vehicles per day so you can deliver on the promised timelines.
She was super kind and helpful.
Social