Mr Ruiz was friendly, attentive, and addressed all of my concerns
Everything was a smooth process! I'm very satisfied with the service I received.
I had an excellent experience working with my service advisor Tony. He is consistently professional, knowledgeable, and incredibly helpful. He takes the time to answer all of my questions and goes above and beyond to ensure everything is handled smoothly. I truly appreciate his attention to detail and outstanding customer service.
Faustino was extraordinary! I really appreciated his kindness and professionalism!
Always get great service!
The service was fast. Jack was professional and I was satisfied with his service.
Everyone at Lexus went the extra mile for me.
Much appreciated.
Helpful and kind. Thank you.
We appreciate the great service that we get from our service advisor, Joel Gooding. He keeps us posted on any work that's being done on our car and we always feel like valued customers with him.
While I feel like a valued guest. I’m still experiencing the same issue that I have had since I drove off the lot. Issue is still not resolved.
I appreciate Eliaj for an outstanding assistance during my service visit. Thank you
He was very thorough and professional.
The best Service life always
Dear Manager,
I would like to take a moment to express my sincere appreciation for the exceptional service I recently received at Crown Lexus, particularly from Helen Kassel.
From start to finish, the entire experience was handled with a level of professionalism, honesty, and genuine care that truly stands out. Helen demonstrated not only strong expertise but also a sincere and customer-focused attitude that made me feel respected and well taken care of.
What impressed me most was her patience, clear communication, and attention to detail. She went above and beyond to ensure everything was handled smoothly and efficiently, without any pressure—just honest and professional guidance. This kind of service is rare and deserves recognition.
In today’s environment, where true customer service is becoming increasingly uncommon, Helen represents the high standard that defines Crown Lexus. Because of this experience, I will confidently recommend your dealership to others and will certainly return in the future.
Please extend my sincere thanks to Helen for her outstanding work.
Best regards,
Charles S
Vy was great. Kept us informed and very pleasant and consumer oriented. She is a wonderful addition to the service employees. Roberto and Billy were also involved with our vehicle issue and we're also great. We have always had good experiences with the service department.
However, as for the actual service, we had to bring our brand new vehicle in three times (we live 50 miles away) with a loaner each time overnight or longer before we finally got a new tire. They never found the origin of the tire leak and apparently lexus would replace the tire only if the dealer provided proof of the leak even though the first time it went down to 23, second 27 and third 29. I thank the dealership and Rachael for trying their best and eventually providing for the cost of a replacement tire.
The other problem encountered is we have the tow package but need a 7 pin instead of 4 pin. It seems Lexus has the part for RX, NX, UX etc but not TX so we have to get it put on by an outside mechanic. We had no problem with service doing it for the RX we had before purcssing the TX. Again, this is not the fault of the dealer or service.
Joel always does a great job and I appreciate his service.
Very responsive to questions, great customer service.
The loaner car was smoked in and it was dirty
Very attentive and cordial representative.
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