Excellent service, great communication.
Excellent friendly, helpful service. Couldn’t ask for anything better!
Great customer service! Robert was very helpful.
First off my vehicle has around 63k miles. It is not driven often (I have 4 vehicles). Last year my vehicle was serviced and passed impeccably. This year I'm told it needs over 8k dollars of services. I submitted my warranty and then was told a claim would be submitted. Since then I experienced the worst customer service from my adviser AG. My vehicle was held indefinitely. I was constantly passed around between personnel and when I left messages it seemed like no one was available. My calls were not returned promptly and text messages when I received them had vague responses to my inquiries. AG stated he didnt have time and maybe I should be the one to follow up with Assuran.I personly made contact with Assurant and was informed that authorization for service had been emailed to service adviser. I had to text AG and ask him to check his email. It seems days had gone by since the authorizaton was granted and apparently AG didn't bother to follow up with carrier or myself. I finally received a call from AG telling me my car might be ready on a Monday April 13th. I asked to please keep me posted. No phone call or follow-up again. I called 3 days later and AG wasn't available. I asked is my vehicle ready and no one could inform me. I finally called again to let them know I'm coming over to pick up my vehicle. This has been the most exhausting experience!!!!
is a nice person and very professional.
Trevor and Customer Service super kind and helpful. He even had David from Service department to personally take a look at my car. Both Trevor and David were over the top wonderful.
I was a bit early but he took great care of me and was extremely helpful. I dropped off my car and was leaving in a loaner in 10 minutes. Thanks Robert!
Delilah has great customer service skills. She went about and beyond for us and explained everything thoroughly. She kept in touch with me throughout the entire process and answered all of my questions. :)
I put my comments into the cars.com site, lauding Billy and the Lexus team.
My car did not get washed
Arturo is always pleasant as well as professional. I count myself lucky to have him as my service advisor, because he sees to it that the job gets done, as well as gets done right.
Thank you for seeing me at the end of your day, providing a borrow car and then stacking my upcoming service with the urgent replacement of my punctured tire.
Arturo was great, but he was the only service advisor at the time of my arrival. I was there at 7:10 for my 7:15 appointment , but did not check in until 7:50. My car was supposed to be ready by 10:30, didn't get it until after 11:30. It seemed that there was inadequate staff to properly service your customers. Let me make this clear: I felt Arturo provided good service and lessened my disappointment.
Thanks to the Lexus staff for being so helpful and professional it makes me feel comfortable with my experience thanka
The service at this location has improved dramatically since the new service manager arrived. It’s a pleasure to work with this group of professionals.
Delilah always provides excellent customer service.
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