Arrowhead Land Rover Auto Repair Service

Anthony was wonderful

Was a good experience, the person who pick me up to get my car back, he does outstanding job. Thank you

Cody provided great customer service; he was very efficient and respectful of my time. Shannon

From start to finish your service department was completely transparent and went above and beyond. Noah was great to work with and kept us informed the whole way through. Thank you

Thanks for the great customer service

The service and speed of getting my car into your shop was fabulous as I was from California and the issue happened on a trip to Arizona. However, picking up my car was a bit frustrating as the paperwork was clipped to something else, the young man did not know how much we were supposed to pay with the insurance coverage and when my car was brought out it was covered in dust. The first thing I did was go to a car wash. That was disappointing. But the repairs were great!

Well, when I got there, I was told to program a new key for my vehicle would include the key in the program for $250 when it was completed a couple hours later I was told by the gentleman that my car would’ve been detailed while it was not and if it was, it was poor detailing. Also, my statement stated that I owed $856 and some change, but I do have an invoice that was sent from you dealership. That stated it was $250. I asked the gentleman what is the discrepancy because this is what I see but when I go to try to pay it online it’s saying $856 he didn’t have any answers for me. He would not give me the key fob he says he could. I cannot leave here with it and I traveled over six hours for this. I just explain to him that I’m sorry I can’t pay that that’s not what I was told and that’s not what he represented to me either. I would really like some clarification because I do need the second fob. I hope to return get a return phone call from management today on this discrepancy one dissatisfied, customer.

Friendly and excellent service

Promised service, windshield replacement, not accomplished. Lost a day of leave and travel costs; driving away with same broken windshield and frustration. I will seek service from other JLR service center.

Cody was and is always professional and knowledgeable.

Anthony is a huge asset for LR Arrowhead. He provided the best experience I’ve had for any service visit.

I am not completely satisfied with the exterior detail work on my Defender.

Great service very happy with the team

Noah is a very professional representative.

Ryne was very helpful

Excellent customer service! Thank you for all your hard work. I will be using your location for repairs & service in the future. The keychain was a lovely and thoughtful touch. Thank you, Beth

Bought a used car with this car dealership one year ago and the first time we needed to renew registration the car didn’t pass emissions. Only 10,000 miles driven in a year and the dealership clearly didn’t do a thorough check on the vehicle before it sold. Also, now the car is also in need of tires because they are in poor shape. Tires can’t go that bad in one year and only 10,000 miles without poor tires being sold with it. Took it to the dealership to fix it to pass emissions and $1052 later they can’t guarantee it’s fixed. Noah said to drive it around another week and he would retest it as a favor. Really, a favor? Isn’t the whole role of the service department is to fix it until it’s done and not provide the service needed to finish the work as a “favor” with an underline implication that he would charge us? Then, as a luxury dealership the car was returned not even with a quick rinse (which at least BMW does). We own it needed a rinse when we left it but as a luxury dealership, shouldn’t that be a given? Additionally, they drove car around to test it and left the gas tank empty. We own there was approximately a quarter of a tank when submitted for service but as a luxury dealership, shouldn’t they not give a customer back a car empty? Even if they put in $10 to get the customer home would have been nice. When expressed that they could have washed the car, Noah’s response was “we ran out of time.” We received a text at 8 am that the car was ready and picked it up at 11:00 am. I guess three hours wasn’t sufficient time to do us a “favor” and run it through the rinse for 5 min or put a little bit of gas to ensure we had enough to get home. Highly disappointed in this “luxury” dealership that does not provide “luxury” service.

we happy with the quick service

I brought my vehicle in because the valet system malfunction through no fault of my own. For some reason it would not accept my PIN number that I have been using since I purchased the vehicle at your dealership in July of 2021. The vehicle is still under warranty and I also purchased the extended warranty. Anthony said if there was no problem with the system there would be a charge for resetting it. I explained that no input error had occurred and it was a system failure that should be covered. After he restated his position I asked to speak to the service manager. Who came and said the same thing. I told him if it was an operator error I would have no problem paying the charges but I knew for a fact that it was not. Anthony had given me a master PIN number to try to correct the problem but it did not work because it was not the correct number. To make a long story short the problem was resolved and I was not charged any fees. I paid over a 130,000 thousand dollars for the purchase of my Range Rover at the Arrowhead dealership about 18 months ago and had my scheduled service done there. I had two major problems with the electrical/computer system before. The initial response lacked in customer service. I am fully satisfied with the outcome. However, it is still unknown what caused the problem. I scheduled an appointment tomorrow to address a small repair issue that is a non warranty item. My normal service writer is Cody who was on vacation today. Sincerely, Paul B

The service department was very professional and courteous. I was kept in the loop from beginning to end. Ryne Cyznik personally picked up my vehicle and had it delivered as soon as my car was repaired. I am very happy with the service that I received.