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Real Reviews From Verified Customers
Service Center Review Summary
2 out of 5
5/30/2024
For the representative:
Poor communication.
Did not properly set expectations.
For the service department:
Improper management (perhaps training) of your service personnel.
Egregious over pricing, creating a lack of trust.
I have two Jaguars. I will not return to Arrowhead Jaguar for service with either of them. Except to have the “Service Required” warning reset, which apparently was not reset with the service!! Another misstep and time expense to us.
Sorry, not a good experience with Arrowhead Jaguar.
1 out of 5
5/26/2024
I purchased my car from your dealership. When bringing in my car for service I was not offered a loaner car. Joshes failed to call me back on 2 occasions. I had to initiate all correspondence. The part was order wrong and had to come and pick up my car not fixed I am now waiting for a call to bring my car back in to get fixed.
5 out of 5
5/26/2024
Best service & care !!!
3 out of 5
5/25/2024
Brought in my LR4 for repair and they arranged for my insurance to cover the costs that I wasn't aware would be covered. They saved me a lot of money.
5 out of 5
5/25/2024
Pleasant experience, thank you!
5 out of 5
5/24/2024
Noah provided a great customer experience! Thank you Noah for taking care of me today.
5 out of 5
5/24/2024
Noah was very professional and helpful. I felt comfortable and confident with my precious Land Rover in his and the establishment’s care.
Thank you
5 out of 5
5/24/2024
Great service!
5 out of 5
5/23/2024
Yes. Cody was very knowledgable and kind
5 out of 5
5/23/2024
Great service
5 out of 5
5/23/2024
Alan was great!
5 out of 5
5/22/2024
Noah is amazing and always takes care of everything so I don’t have to worry about anything! Thank you so much.
5 out of 5
5/22/2024
Great follow through from Josh
4 out of 5
5/22/2024
I would recommend if they had the type of car we have
5 out of 5
5/22/2024
Josh Morton is the best. He helped me with my tire claims and is always so friendly and professional.
4 out of 5
5/21/2024
Working with this dealership is seamless
5 out of 5
5/20/2024
Josh was great, I recommend him, and will ask for him again next time.
3 out of 5
5/20/2024
After bringing my Defender into the Chandler dealership four times for squeaking breaks, they never fixed the problem or submitted a warranty claim. For the first visit to Arrowhead dealership, Michael opened a ticket with LR and got my breaks and rotors replaced under warranty.
2 out of 5
5/19/2024
I have had my car in service more than I have driven it since I bought since 2022.
4 out of 5
5/19/2024
My service guy was the best always got back to me and that’s great because I can be a little high maintenance… Lol… He was professional and courteous and they wash the heck out of my car and it looked beautiful when I got it back!
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