Julian addressed all the concerns I had regarding my vehicle and provided absolutely exceptional service, far exceeding my expectations. I thank him and his team for making me feel comfortable and welcome. I will definitely
be back and recommend my family and friends to Julian and his team! Thank you!
Saili Almeida Triana was really helpful, extremely professional, and at the same time super sweet and patience. She went above and beyond making sure I understood every detail of what was done to my car. She cared about my car’s questions as if it was her own car we were talking about!, and the result is a super satisfy customer. Thank you Saili!
Great service, very nice service rep.
Always very polite customer care.
Very nice guys. Very fast service. ????
Out of every VW Service team in Miami the Esserman team is hands down one of the best in SoFlo! I never have an issue everyone is always super friendly and attentive. Roberto was outstanding and went above and beyond helping me with my service visit. I know my car is in great hands with him and the service team. Thanks to everyone over there for always being awesome!
Excellent service. Custumer service is great.
The word “completely” was in the survey question and therefore it was made easy to select “no”. I had to return home to Key West with the car’s problem identified but not repaired. The tube that is connected to the windshield water container had a hole which makes it impossible to keep windshield clean. I have to continue cleaning windshield manually as needed. Every so often I have to pullover to clean windshield though I routinely clean it before driving out. The customer service was very good, Sally was very nice. I will now have to return when Esserman receives the part. I live in Key West :( Del
Julian Alvarez is amazing. Kudos to him and his team. That boy helped me a lot and provided great customer service. No complaints. I will definitely be back soon.
Ciro is great always helps with all my needs the only thing was George Calvo the cashier no customer service bad attitude
Ciro was very helpful, my insurance took a long time to send the adjuster and he always kept me informed
Outstanding custome service.
Thank you Saili!
I had a great survive the only thing is when I was on my way home the tire pressure light came on which was odd but besides that really nice service.
Loading...
Service Center Directions
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social