When I made the appointment I said I needed a new tire for my 2016 Legacy in addition to the inspection. After waiting about two hours I was told I should replace both rear tires and that they didn’t have them in stock and that I would have to come back. This is ridiculous. They knew I needed a tire and they should have made sure one was in stock before I drove all the way over there. Poor service.
When I bring my car in for service I am always helped immediately. Waiting time is minimal.
Yes Minh - coordinates the service request , provide updates and answered a number questions I had . Well Done !
Charles Pavloff is a fantastic service advisor. Overdelivers each and every time.
As always I got great service from Christine, as well as Marvin. I drive from Martinsville--even though there are closer dealers-- entirely because of the customer service. As a retired VP, Human Resources at a Fortune 500 company I'm pretty good at identifying quality employees. And I think you have them. Congratulations!
All went very well and fast. Thank you!!
Joey did a great job helping resolve my vehicles repairs. Thanks for your help
Very professional and polite with good update
Christine was great! I switched from the location that I purchased my car because my neighbor Matt is one of your mechanics. Be sure to give Matt a shout out! Thx
Quick and felt very safe waiting in waiting room
All work done as requested, easy communication, friendly service.
I was very pleased with the service Terry the service manager is excellent I’m very happy with the dealership
Joseph is always professional and very easy to work with
Excellent service took me right away when I got there there was a mix up about my waiting for my car and they got me right in I was so happy
Thank you for the pick up and return of my vehicle, so I did not have to wait at the dealership. I am in one of the highest risk categories for Covid-19. It was much appreciated,
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