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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3030 reviews 72%
4 star 670 reviews 16%
3 star 124 reviews 3%
2 star 196 reviews 5%
1 star 214 reviews 5%
Review Us
Therese P.
5 out of 5
2/23/2020
Very efficient with an explanation of the process.
Gail L.
5 out of 5
2/23/2020
Excellent service
John S.
5 out of 5
2/23/2020
Great service, from dropping off to pucking up my car.
Joy B.
5 out of 5
2/23/2020
Wonderful service!!!
Bogie R.
1 out of 5
2/23/2020
Today my vehicle electrical system went haywire. The vehicle wouldn't start, the key fob could not communicate with the Durango. My Children and I were stranded for a few hours until we got help. Needless to say I will not be bringing my truck back to Fred beans anytime again.
Colleen L.
5 out of 5
2/23/2020
Mike was very nice great service
David M.
5 out of 5
2/23/2020
Very professional customer service
Thomas P.
5 out of 5
2/23/2020
Charles is very responsive to customer requests. It was easy to schedule my service appointment. Vehicle was ready on time. A good experience.
Fred R.
5 out of 5
2/23/2020
Done well & on time
CHELSEA M.
5 out of 5
2/23/2020
Excellent service.
DANIEL F.
5 out of 5
2/23/2020
Awesome service my truck sounds great thank you very very much
Jeffrey M.
1 out of 5
2/23/2020
The cover sheet with my bill said my alignment failed. I was not notified. I called the next day & was told it barely failed & they recommended waiting. I should have been notified before getting my car.
PAUL N.
5 out of 5
2/23/2020
Excellent as always
Suzanne M.
5 out of 5
2/23/2020
I came in for an oil change but I was also provided a detailed report of things I need to address to keep my vehicle in great condition.
Howard D.
5 out of 5
2/23/2020
Na
Mariah S.
2 out of 5
2/23/2020
They’re already aware.
Mark H.
5 out of 5
2/22/2020
Mike and the service team at FB Newtown always deliver excellent customer service.
JAMES L.
5 out of 5
2/22/2020
Great service. Absolutely satisfied
Adam C.
2 out of 5
2/22/2020
The service itself was as expected, (cost) as it was only an oil change. Jack the GM made the experience more welcoming by introducing himself and having a few minutes of conversation. The WiFi there makes it hard to actually "work" from the lounge and audio on all of my VOIP calls was choppy and hard to hear/understand on several calls. Seemed like it perhaps took longer than it should have for an oil change with an appointment? And towards the end, when I was told ten more minutes until it was complete, that ten quickly became thirty.
Carmen H.
5 out of 5
2/22/2020
Although I am very disappointed that my Ford Transmission failed within a couple hundred miles, Christophe did an outstanding job with responsiveness in communications and time to resolution.

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