Just getting my cargo cover back
Prompt efficient and friendly service!
Mr Christopher Kellogg is completely knowledgeable and professional extremely helpful I would highly recommend
Mike was AMAZING !!!!!!!!!!!!!!!!!!
The guys at the front desk are really nice! They are very efficient and are great to do business with. I’m very pleased with my service.
Everything worked out great. Always nice working with Theresa
Rafael was fantastic! He kept me informed and had Derek? get me in and out!
George and the guys are always great to work with
I don't know why, but I came to the dealership expecting to be UNsatisfied. I thought I'd hear, "You shoulda bought the extended coverage. We told you the parts were expensive!" NO. I was promptly and courteously checked in. The person checking me in took copious notes and asked questions to make sure he understood my concern. I was directed to a comfortable waiting area where texts kept me up to date. After a short time, a text directed me to the front desk where Jesse explained that more time would be needed to properly diagnose the problem. He picked the phone and called the loaner fleet and I asked if I could have a car that was comparable to my Ascent since my wife needed the car the day to bring medical supplies to clients. Jesse got me a 2020 Ascent Limited! (My car is a beautiful 2019 Ascent Limited that I bought from Beans last year!) Mark called me the next day to say that, not only was the problem fixed, but a new problem (the battery seemed to drain too fast) was found and fixed! When I picked up the car at 730 AM the next morning, Mark met me at the desk. My car was behind me and ready to go before I had even given the ONE signature that was asked of me. Not the ten signatures and initials that were needed at other dealers! Mark walked me around the car, showed me what must have caused the problem, explained the repair, and offered to follow up personally if something didn't go right. Next thing I know, I'm driving out the door and I arrived to work on time. (I had called my boss earlier that morning to say that I would be late because I was picking up my car from a dealership!) Cost to me: $0 On a 5-star scale, Mark and everyone else involved gets 6 stars. I am going to post this good experience on my social media accounts. Thank you!
Excellent customer service with scheduling, drop off, details of service recommended and pick-up.
Many thanks
I've bought multiple vehicles from fred beans and the last 2 vehicles I have purchased have been nothing short of a nightmare. Honestly, words to not encompass how upset I am to have dealt with this. I will never buy a vehicle from fred beans again.
Great experience today thanks
Chris was great and very helpful. The rest of the **** staff was also very friendly. Great experience.
You always do an excellent job.
Dropped off and done on time
As I had no problem with Chris. The problem was that the coupon that I showed the person that signed me was not put it into the record. Hence until I question the cashier about the cost than it was redone. Also I'm tired when I come in for a service that I asked for I'm have to explain about other services that your trying to push on me. It has to be explained that items that are done are still on your computer.This for some reason when I bring the car in at 7:30 I don't leave until after 10. I do know that your service department does not start work until 8 AM.
Jay was very nice and helpful, but i spent $130 and my tailgate still is not fixed.
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