Fred Beans Family of Dealerships Corporate

I was extremely satisfied with my experience at Fred Beans. Everyone was courteous and friendly and I appreciated the informative phone call about my car’s service.

Rafael was great, but overall I was not happy with my experience. I made an appointment to get my car detailed and over the phone the person I was speaking to told me that scratches would be able to be taken out by getting my car detailed. When I picked up my car the scratches were still there and I was told at that service person was wrong and that the detail would not get scratches off. I wasted $230 out of my pocket for service that I would not have paid for had I known that it was not going to get the scratches out of my car. Instead I have to get a quote from a third-party through the dealership to see if the scratches will be removed and how much more it will cost me. I don’t look for handouts but I don’t feel as if though the situation was made right. I feel like I will definitely go to a different dealership in the future as this was not my first frustrating encounter here. Rafael is new from another dealership and he did his best to accommodate me, but I do not feel as if though the dealership had my best interest at hand when I paid for a service and did not get the expected results and I was given incorrect information.

Great service and even better customer service

Great service!

Chris was respectful and did whatever he was allowed to do to make the situation better. Took 3 visits to be told I have a $1600 problem. Spent money the last 3 visits that was a waste. It's a shame dealerships are this way. People don't have money to burn Fred.

Chris Kellogg was the best completely professional

I can honestly say I am more than pleased with the service from my salesman to the service dept. I work at a different dealership & know where I work they do NOT treat their customers the way Fred Beans does, I will come back when it’s time to trade in my lease in 2021,

Everything was done to my expectation.

Amazing job. Facility was cleaned after each customer. I appreciate that in these uncertain times! Bryan was super to work with!

Christine is the best. She went above and beyond to find the issue with my car

Great job! Mike and crew are real pros. Thanx

Was a great experience Service guy was great Chris was awesome. Very helpful Thanks chris!!

Good job

Rich did a great job!

I have two issues/questions. Left a message for Mark Fraelich at 9:30 this morning to call me and another one at 3:30 to call me . I have not heard back. It seems as though your phone lines are down today because I've been unable to get through all day on the phone. I left both messages with a woman who identified herself as Sharon. GAIL L

Thanks

Very courteous

I expected inspection, oil chanchange and tire rotation not a pkg without explaining itprior. Learned afterward savings with that pkg. I'm satisfied. Thank you

Minh was very helpful and courteous. He was clearly conscientious in his job and communicated the status of my vehicle well.

Very good service.