Always a pleasure going into the service area. Cureal Arrington was professional informative and friendly. Service was completed in a reasonable of time considering I didn't have an appointment and the department was busy! Made my day just to see everybody working together in order to satisfy the
customers! Great job Cureal Arrington!
David was very helpful, courteous, and professional. I really appreciate his help.
I have always had a great experience when bringing my car & SUV for servicing. The staff is always friendly & knowledgeable.
Excellent service as always. Very professional and customer focused. I always look for him when I need service.
Service was excellent because it was quick
I love Hendricks Honda. Cureal makes sure my car is taken care of and that my questions are answered!! Thank you Hendricks Honda!!!
I’m happy and satisfied with the service today, 11/1/19.
Bert Lumpkin is amazing! Excellent service every time!
He explained everything to where I was able to understand. Excellent customer service
We called to see if there was a last minute appointment yesterday on Halloween when I saw Honda of Concord was having a "Trunk or Treat" and we needed an oil change anyway! Got in and got a shuttle to the mall after trunk or treating and got back with only 20 min to wait til finished!
I had a vibrating issue going on with my van. Daniel & I talk through when it was happening. The technician diagnosed it & fixed it correctly. Now it’s riding like a new car again! Daniel is always great to work with-explains everything & works to get me the best price. Plus I don’t have to come back because it’s fixed right the first time! i like knowing my car is going to get excellent care!
He was very kind and polite. Excellent service! thank you!
Good job, I will be bringing my car back for future service
Service is always awesome!
Great customer service. I was greeted promptly with a smile by a sweet lady. Daniel kept me well informed and was so nice. Great experience. Thank you!
Even after 2 dissatisfied personal experiences by family and friends, I decided to buy from here. The first time I brought the car back was Thurs Oct 24th. I was getting on the highway, push the gas pedal all the way to the floor for max acceleration and my car did 4 hesitations, then the engine light started blinking. I was still able to drive 70+ to get to work, but then towed it to your dealership. I was told you couldn't do diagnostics until the next day, but I needed a vehicle for work. I've only had the car since Aug. I was told customer satisfaction was high on your priority list, but it definitely did not feel that way. I was told they couldn't duplicate the error in the engine but that I needed an axle replaced and that would cost me over $500. Except the noise I'd been hearing I heard on the test drive and was told it had been "fixed" before completing the sale. I asked to speak to the service mgr. Instead, my service rep went and spoke to him. He came back and told me I had the warranty and it would be covered, so what would be a good time to bring the car back. I set up an appointment. I brought it back on Wed Oct 30th. My service rep was off that day. I was given to a different service rep. My car was fixed, he brought me back out to finalize the paperwork and said I owed $556 and change. I'm sorry, what? I then explained what happened at the first visit and that it was supposed to be covered. I had to go back to the waiting room while he sorted it out with the service mgr, again. I was then told I had to pay a $200 deductible. Whoa again. Nobody said a thing about this. So I asked to just speak with the service mgr. Was told to wait. 20 mins later, I was told that sales is going to cover the $200 as a goodwill gesture, but if I came back to know that I would have to pay at least that amount next time. I thought the warranty was supposed to put my mind at ease for buying used from you, but all everyone has made me feel is put out. Like I'm doing everything wrong and I'm just some stupid female who doesn't know what she's doing. Very irritating. If anything else does go wrong, I refuse to go back there. I was demeaned at every turn, first by Bob the used car mgr, then by the men in the service dept. And the service mgr didn't even give me the courtesy of a face to face.
Jazmine Leon was a great help
She was very through and friendly.
David is always very professional, really knows his job
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