Honda of Concord

Helpful staff Efficient

My service was great!

I still dont have my car back. So far i am not happy at all

Jazmin took very good care of me.

I liked my service and Larry and all the people who helped me. I left my cell phone in the shuttle and all your people help f me. Was very satisfied with the service!

Good service as always

Considering that I was about to switch because of my previous experience, it was refreshing to have Larry. Thank you, Larry.

William a Great to work with.

Customer service is good. Attendants polite and knowledgeable

Isaac is such a great guy. He is very friendly and always ready to help.

Jeremy Holtzclaw has been very helpful. Inspite of not having an appointment, due to my situation (was about to leave out of town next day morning), Jeremy accommodated my service request and took care of the repair. Thanks to Jermey and the entire team!

Quick and professional

Outstanding and professional

Excellent customer service, very pleasant attitude

Kind and helpful

Today’s experience was the worst I’ve ever experienced at Honda of Concord!??????????????????????????

I was impressed with service .

First I could not get someone to wait on me. Other people who came in after me were taken before me. Vehicle problem was not resolved - had never experienced this issue - was instructed that they have no solution and it can sometimes happen. When the mechanic was driving my vehicle he or she blew out 2 tires. Advisor wanted me to sign off on paperwork that I was responsible for $504.00 for the tires. When I wouldn’t sign I was instructed that I could not have any paperwork. Wasn’t able to get my car back washed because only one was operational and after waiting for approximately 20-minutes I had to leave. I dropped off my vehicle at 12:30 on Friday and it wasn’t available until after approximately 1:30pm on Saturday when I was told at 11:15 am that it would be about an hour. Overall poor customer service at every step. My son was at the part store on Friday and couldn’t get anyone to wait on him either.

Jeremy is the Best. He was very busy however he remain professional and was able to handle my needs as soon as he could. Definitely multi tasking and he remained cool, calm and collected.

Jessica was an outstanding ambassador providing concierge level service to make my service visit trouble free and attentive to providing service progress updates. She also directed me as to how to continue with a schedule for future maintenance updates for my Accord.