Fast and courteous service
Very friendly and helpful. Great customer service
Danny is always a pleasure to work with. He always listens to my concerns and does an excellent job answering my questions.
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1. Service advisor did not touch bases with me regarding the what was done with the vehicle and what needs to be done. She did not give me the summary of what was done to the vehicle. I have to ask for it.
2. This is the first time that I have been contacted by the automated system through texting.
3. Upon follow-up, I called 4 times to talk to the service advisor only to be told that she is busy.
4. Michelle, the operator, ASSUMED that I was on the list to be picked up by the shuttle that is why we were picked up after almost 2 hours of waiting. She neither confirmed nor asked Melina is I was on the list to be picked up. We learned that we were not on the list cause the driver said that she only knew about it 10 mins ago.
5. The operator after Michelle acted proactively right away and within 5’mins. we received a call from the shuttle driver.
call from the shuttle driver.
6. Lastly, the texting system should NOT be used at all times. When used, it should be in conjunction with a telephone call from a service advisor. WHAT’’S A MINUTE OR TWO TO TOUCH BASES WITH A CUSTOMER!
The staff at Spreen Honda are always professional, very knowledgable, and more importantly....they really are friendly, just like the Honda employees in the TV commercials. Seriously, a good group of professional people to work with. Plus they have good coffee and donuts in the customer waiting area!
Helpful and was abke to take care of all my vehicle needs.
You can ask Danny your service advisor about my experience. I do not appreciate paying for services that were not completed being lied to. If this issue is not taking care of probably I will be filing a complaint against spreen honda.
Great service from Spreen Honda as always I trust them with my Honda CRV they always do a great job
Jesse was respectful of my time and explained my service needs accurately.
Courteous staff. Quick and efficient.
I have made at least 5 visits to Spreen Honda with an issue with my Brand new vehicle and have made ZERO progress in getting the issue taken care of
The entire Spreen Honda staff made my experience an exceptional one. From Jose to Sebastian and Adam, your team was able to have me in and out within the hour.
Servicing my car anywhere else is usually a headache filled with sales pitches and long wait times. I am proud to say I got my vehicle serviced at Spreen Redlands.
One recommendation, give those gentlemen a raise!
All the best,
Andrew H
Tell Danny to keep up the good work and that he’s really nice, and to have a nice day!
Service was done within the hour very happy
Me. Peronace is an Excellent employee and I got great service at Spreen Honda
Adam was great, it was at the checkout counter I was dropped off by my coworker your machine rejected my atm it would not allow me to use credit I had to get a ride back to work and I had to get a way to the bank, my bank called Honda and told hey the money was there and told Honda rep she will give me a check after that my bank informed me Honda don’t take checks this way I would have a record I spent close to 2hrs of my work time which I had to put in leave which I was upset due to this. Honda need to change their atm machine after getting the money I had to come back there with the cash. This is not good customer service. I am not happy at all for this incident this should not had happened.
Jesse was very helpful and straight to the point. Would love to have him as my adviser again.
They was really gentle and about the service I am totally satisfied.
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