Guaranty Chevrolet Auto Repair Service

James was amazing. I had such a positive experience and his attention to customer service was on point his communication was above and beyond and I look forward to do in future business with guaranteed Chevrolet.

Charged me for something that should be recalled…. I won’t be buying another… leonard was the only good thing

Great customer service and very professional

Alias did a great job, thanks ????

Keep up the good work

Great service every time

Leo kept me informed of repairs

Your service writers are the best

I am satisfied with what was fixed, I test driving and it's great, Thank you Ricardo and team

Ricardo did a wonderful job helping me and explained everything!

Great job. Runs great now

Outstanding Service Department Staff led by Manager Lee Bramson. We have been taken care of for over 30 years and always been satisfied with Service and the Professional Care of the employees. Please commend Service Advisor Erika Alvarez for her outstanding efforts to minimize my wait time today for a routine service. She kept me informed of the progress and was exceptionally concerned for the promised time in shop while I waited. Thank you to the entire staff and technicians in Service led by Mr. Bramson with his 37 years of dedication to Customers!

RICARDO’S SERVICE ALWAYS GREAT ABOVE AND BEYOND. KEEP RICARDO AROUND AND GIVE HIM A RAISE IN PAY. HOPE TO SEE RICARDO AGAIN WHEN I NEED SERVICE. ***** FIVE STAR EMPLOYEE. THANK YOU RICARDO PEREZ !!!

Very nice guy and a pleasant guy. Thank you Leo

Keep up the good work

Erika does amazing work. Never had a bad experience. Great associate that makes the Guaranty Chevy experience a great experience. Give her a raise!

All good

I am highly thankful for Erika and all that she has done for my vehicle since I have been taking it there for service. In summary, I bought the vehicle in October 2021 from Guaranty. In November 2021, I had brain surgery and the vehicle was parked in a stored condition as I did when I was in the military for many years. I serviced the vehicle at Guaranty after getting medical clearance to drive. Services were in September (oil change) and on October 18th (radiator/fuel injectors). On 10/18 when I returned home right after the service, the fluid spilled out from underneath the car. I had it towed to the dealer where the tech that day stated he had overfilled it. There were two additional fluid spills from underneath the vehicle on 11/19 after about a 40 minute ride and again on 11/22, which is when I took it back to the dealership for service. A tech today told me the he discovered the issue was the air flow hose placed where the coolant overflow hose should have been. The only place the vehicle was serviced since I owned it was at Guaranty and I did not have radiator leaks prior to the radiator fluid service on 10/18. I paid for the service today, however I told Erika I truly feel the first tech us at fault. There is no video evidence just timing and circumstantial evidence of this. I have no intent of returning to Guaranty for services again after this radiator issue as I have no confidence in that first tech whatsoever. He even told me in front of Erika on 10/18 that he believed the fluid spilled after sitting on the bottom of the vehicle. So fluid just sat still for 30 miles on the 91 fwy and decided to pour out when I made it home. Make that make sense. But yet, I paid today. Now I am staying away. Again, Erika and the tech from today were amazing. He explained it very well.

Erika did a wonderful job and truly helped me as this was our only car and it took our black Friday budget to fix it

Great service and courtesy.