Bobby was great and was very upfront with costs and information. He also communicated well as things got completed and updates on information.
Appreciated the prompt attention as soon as I parked in the service line. The waiting area was extremely clean, stocked with snacks, water and coffee. The tall computer counter thoughtfully designed with pop up power outlets, and the guest wifi was spot on. As an essential worker there are other people relying on quick replies. Knowing I can go in for car service and not impact those who depend on me is really important. Look forward to the next service at Spreen Acura in Riverside.
Efficient & a timely manner.. very professional.. Thank you
Everything was great as usual. Quick and easy.
Very helpful. Happy with our experience.
No employees wore masks. I’m 72 yrs old and susceptible to the Virus.
We always have good service
Bobby is a pleasure to do business with
Bobby is SO professional, friendly, quick ( but not rushed). He remembers my name, car, & history. Amazing service!!! We really appreciate him and staff!!!
Leslie & Brian Rockwell
Bobby has been my service writer a couple of times and I have been completely satisfied with his service he is a very valuable associate in your service department and dealership
Mark S
Not happy with the service received. I has valve adjustment done on my acura ilx 2014 as part of A14 service except for spark plug that i will do later. Alao i did prepay my oil change and tire rotation before so i told my service advisor Matt and reminded him when he called me on monday that my car is ready for pick up. I asked him if he did the oil change and said yes. Trusting what he said , went hone and on next day, i thought about it and looked at the paper and nothing on the report that they did it. I called Spreen acura and another service advisor told me they didn’t do it. Now, i have to drive back again another 20-25 miles and also waited for an hour and half for the service. No apology received from Spreen Honda or acknowledgement for mistake/misdeed. There’s also discrepancy on my car report regarding my brakes which only a day or 2 pass and didn’t drove that much but the report was my rear brake pads was 2mm now but 2 days before it was 4mm. Hope there will be investigation or report regarding this incident. Quality of work seems compromised.
Great communication throughout the process and very professional
The service department is first rate. Everyone is professional and efficient. I can't imagine going anywhere else.
Very Friendly & Helpful with my concern. Definitely the right employee for the job. Highly recommended.
Great people in service department
Bobby, your technician has given excellent service since I started using Spreen Acura, Riverside, CA years ago. Thank you Bobby.
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