Serra Honda Grandville Auto Repair Service

On schedule... Professional

Excellent customer service. Thank you Daven.

I appreciate being able to drop my pilot off the night before my service appointment. Cale was great and kept me informed of the progress of the repairs.

Dwain did great. We were scheduled for Tues. Dropped it off Mon. afternoon. Dwain service depth got it done within 1 hour. Dwain did a wonderful job! Jeff and Mari Evers

Yes, he was great he explained everything what my car needs and after the car was done again he explained to me what they did plus the next day I came back I hate question and he help me again thank you Cale thank you

I felt very taken advantage of by the service department. I worked with Cam. I was told by Cam that I needed 2 extra things done to my vehicle at the time of service outside of the warranty repair they were doing. I told them at that time that I could not afford anything extra. He explained that I would save about $600 by doing one of the repairs now because they'd already have the engine open for the other repair and that they had payment options. I told him I would apply and let him know. After I was approved, I told them to go ahead with those repairs but not the sensor he said they wanted to remove. I told him not to remove it because for $129 I'd deal with it or remove it myself. When I got my receipt I realized that the total he gave me included the cost of them removing the sensor which I declined service for. I also asked Cam specifically if they could check my brakes as they feel a bit slow to stop and shaky. He told me that the brakes were fine or the tech would have said something. On my receipt there is a box selected that states "brakes have not been checked" I don't feel like I was listened to and I feel taken advantage of. I don't believe I will be returning to this shop if that is how they conduct business.

Professional and quick!

Friendly, knowledgeable

Always a pleasant experience seeing Davin for service!

Cale always makes sure I’m taken care of when it comes to my car especially because my car some how leaks in places it shouldn’t and we don’t know why.

I was able to pull in at my appointment time with no waiting. Dwain checked me in quickly and answered all my questions. The waiting area is very nice with plenty of room.

Really appreciate the responsiveness and follow up for the service received.

Dwain did an excellent job!

Happy that he didn't try to sell me anything but the oil change. I haven't been to Serra in a while because the last sales lady always tried to sell me extra stuff and made me feel bad for not accepting.

Happy Happy

Great customer service Thank you

Davin and the technician team are great to work with, highly recommend!

Thanks for all the honesty and great work. This service depart is the truth of why I drive past the others to service my Honda. Teresa never fully retire & make sure that you all receive, “The Brutal Truth about Medicare”. Grant H

Keep up the good work

He remembers my name!!! And he always has offered superb advice.