About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 10073 reviews 68%
4 star 3638 reviews 25%
3 star 332 reviews 2%
2 star 374 reviews 3%
1 star 428 reviews 3%
Review Us
Fernando C.
5 out of 5
10/10/2025
Thank you
Kim D.
5 out of 5
10/10/2025
Thank you!
Jeff P.
5 out of 5
10/10/2025
Truck is operating just fine. Thank you for getting it done so quickly for us.
Chad C.
5 out of 5
10/10/2025
Phil was extremely helpful and the customer service was top notch!
Carol S.
2 out of 5
10/10/2025
The only thing wry was the good was not latched. We had to pull over on the highway and latch the hood. This was not the service writers fault. However, the mechanics should be more careful. This could had ended very badly.
James G.
4 out of 5
10/10/2025
Everything fantastic!!! !
Sawyer S.
5 out of 5
10/10/2025
Thank you!
Melanie L.
4 out of 5
10/10/2025
Dwane is always wonderful. I trust his opinion and do whatever he recommends.
Leeling T.
4 out of 5
10/10/2025
Timely & terrific!
Lloyd B.
1 out of 5
10/10/2025
Don’t ask before I get out of the shop. That wastes my time and I assumed yours. We have not run our vehicle at that short time. Don’t waste my time for your so called purpose.
Peter C.
5 out of 5
10/10/2025
Great job!
Megan B.
4 out of 5
10/10/2025
Cale was great! Our CRV broke down unexpectedly in Grand Rapids. I was unsure who to call since we live in Kalamazoo. I called Serra Honda and Cale was SO helpful. He was able to look at our car within 24 hours. Although the diagnosis was not ideal, Cale gave us all our options and was very easy to communicate with. Thank you to Cale and Serra Honda for a great experience in an unfortunate situation.
Patricia H.
4 out of 5
10/10/2025
We are selling our Honda next week to a private party and the change oil light came on. We didn't have an appointment, but he was able to work us in. We've had service on our 2013 Honda at Serra since we purchased it in 2013 and always had good service
Susan R.
5 out of 5
10/10/2025
Of all the service advisors I’ve dealt with at Serra over the years, Davin is the best. Most professional, friendly and efficient.
Steve G.
4 out of 5
10/9/2025
Good in every way! Thanks!
Dan R.
4 out of 5
10/9/2025
Got me in early and was done about the time my appointment was scheduled to start. Great experience!
Chris B.
5 out of 5
10/9/2025
Fast and friendly!!
Robin L.
5 out of 5
10/9/2025
thumbs up
Ron H.
5 out of 5
10/9/2025
Good friendly service
Joseph S.
4 out of 5
10/9/2025
So I drive my car into the garage, go into the customer lounge to enjoy a cup of coffee and 20-25 minutes later get a text saying that my car is ready to go. I thought that it had to be a mistake and asked Dwain about it. He said “ no mistake. It’s ready to go”! I was shocked until I looked over and saw what looked like an Indy 500 crew putting the finishing touches on my oil change. Several techs working on the car. Dwain offered to get in the car with me and he showed me how to operate the iPhone charging pad, which I have never been able to make work! Thanks to the entire crew!

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.