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Real Reviews From Verified Customers

Service Center Review Summary

5 star 10073 reviews 68%
4 star 3638 reviews 25%
3 star 332 reviews 2%
2 star 374 reviews 3%
1 star 428 reviews 3%
Review Us
Roger S.
5 out of 5
10/27/2025
Very good service experience.
Ian B.
5 out of 5
10/27/2025
Great service!
Kristine T.
5 out of 5
10/27/2025
Fast, friendly and efficient!!
Susan B.
5 out of 5
10/27/2025
As always Cale was personable. Attentive and quick to make the visit a good experience.
Steven O.
1 out of 5
10/27/2025
The mechanic broke 2 pcs of trim while doing warranty repairs and did not say anything about it. Talked with Davin and Jessie and they are taking care of ordering replacement parts.
Ron S.
4 out of 5
10/27/2025
I was waiting and vehicle was done promptly
Todd H.
5 out of 5
10/26/2025
Dwaine is awesome. He always delivers top notch service and represents Serra Honda very well!
Sheila G.
5 out of 5
10/26/2025
He got me in right away fast service . Got me a rental . Great associates very friendly .
Sal D.
5 out of 5
10/25/2025
Cale if the Service Dept was awesome in every way. He is pleasant, helpful, & made it easy & accessible service. Even though you are further away than the other dealer in Grand Rapids, it is worth the drive. Thank you Cale & Serra Honda.
David B.
5 out of 5
10/25/2025
Cale is always so pleasant, helpful and efficient!!!
Dawn L.
4 out of 5
10/25/2025
Dwain was very friendly and efficient. He was very apologetic for the delay in helping me since the customer before me took up a bit of his time. Apology accepted but not necessary. Nice guy!
Montasir M.
5 out of 5
10/25/2025
Conner did a great job doing the service and fixing some additional problems.
Michael W.
1 out of 5
10/25/2025
I brought my car in because my blower had stopped working for a short period of time. It was working fine again when i got to your dealership. Your diagnostic showed it needed to be replaced so i made an appointment. However, when I left your dealership the blower was now blowing cold air from the vents on the right and warm air from the vents on the right. This was an issue i had had fixed about 3 weeks ago and this was not happening when i brought my car to you. It seems reasonable to believe something occurred at your shop to cause this.
Philip R.
4 out of 5
10/25/2025
Thank You to Cale Bemke for another job well done! We have 3 Honda vehicles and always take them to Cale for service and support. Cale keeps us on track for needed service, proactively identifies concerns, and will assist with any questions when we call. Cale makes doing a great job look simple. Thank You again to Cale and his service center colleagues. Cale and his team do wonderful work. Have a great day!
Patricia G.
5 out of 5
10/25/2025
Had great service, quickly and Dwain was very nice. Thank You Serra Honda
Frances J.
5 out of 5
10/25/2025
Friendly and helpful. Very efficient.
Jane F.
5 out of 5
10/25/2025
Philip was A-mazing! He was so helpful and easy to work with!
Jerry O.
4 out of 5
10/24/2025
Was a true pro. Might have been the best experience I’ve ever had at a car dealership. He was a perfect gentleman. Let me know what was going to be done. How was gonna be done and how long it was gonna be done I would recommend him very highly and it seems to be a fine gentleman Extremely well mannered
Kathryn K.
5 out of 5
10/24/2025
Helped me with another problem and was quick and efficient for what I was there for. Always good service and polite people.
Russell T.
4 out of 5
10/24/2025
This is only the 2nd time I have been in for service and each time I have been treated like an old friend

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