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Real Reviews From Verified Customers

Service Center Review Summary

5 star 10073 reviews 68%
4 star 3638 reviews 25%
3 star 332 reviews 2%
2 star 374 reviews 3%
1 star 428 reviews 3%
Review Us
Mary B.
5 out of 5
12/13/2025
Cale is always helpful and friendly.
Esmeralda H.
5 out of 5
12/13/2025
Davin is always providing great customer service!
Julie L.
5 out of 5
12/13/2025
Philip was very kind and professional!! He explained everything very thorough. So nice to feel well taken care of!
Bill S.
5 out of 5
12/13/2025
Amazing. Love them!
Doug S.
2 out of 5
12/13/2025
The service that Connor provided was excellent and he recommended a spacer that plugs the spot between the seat and the console. However, a salesman had promised an evaluation of the worth of my vehicle after the service. Apparently that promise wasn’t communicated to Connor and he escorted us to my car. Your salesman missed an opportunity to show us your new products and should have coordinated that with Connor. I have decided that perhaps that’s a sign that maybe it isn’t the time to trade up. If you snooze, you lose.
Mark B.
4 out of 5
12/13/2025
Prompt attention and a quick oil change and tire rotation. Conner also researched and determined we had one free service appointment on our original purchase 18 months age.
Patricia A.
4 out of 5
12/13/2025
Dwain is helpful and informative without being overbearing. Exactly what I need. I will schedule additional regular maintenance soon.
Richard L.
4 out of 5
12/12/2025
Dwain is awesome and an asset to your dealership.
Benita M.
5 out of 5
12/12/2025
Great service!
Laura M.
4 out of 5
12/12/2025
Connor is great. He helped me set up an appointment same day & I was in and out within 30 minutes. It was an emergency on my part due to taking a road trip the next day and Connor really helped me out.
Matthew M.
5 out of 5
12/12/2025
Always friendly, excellent service by everyone at Serra Grandville. Fully recommend.
Diane P.
5 out of 5
12/12/2025
He was very thorough and helpful, when taking care of my car.
Cheryl B.
4 out of 5
12/12/2025
There is nobody that is better at the job of a service writer than Duane. The only thing wrong with him is his parents didn’t know how to spell his name.
Merle H.
4 out of 5
12/12/2025
It was unbelievable. I was 30 minutes late for my appointment. I was certain I had been canceled , and rightfully so, when Davin stepped in and GREAT JObgot me back on schedule. Then you amazed me again with the fastest service I’ve ever had, anywhere. Thanks to all for a great effort.
Jim M.
5 out of 5
12/11/2025
So far they are on top of it.
Rhonna O.
4 out of 5
12/11/2025
Dwain goes above and beyond to make sure I understand everything and are comfortable with the decisions that are made.
Lisa H.
2 out of 5
12/11/2025
Service was good. My car’s problem was discovered during an oil change. I was told that it would be a $190 repair, so I scheduled to have that done. When the job was completed I was charged $265.41. Ouch. Just wish I’d had a better estimate. I probably would have waited until after Christmas.
Larry /.
4 out of 5
12/11/2025
Conner provided excellent service. He discussed the needs of my vehicle, options for a subsequent visit, and an estimate for new tires. He explained everything in detail and I was satisfied with his professionalism.
Jim V.
4 out of 5
12/11/2025
First time i ever met Cam. Really seemed to know what he was talking about. Out of 10 stars if there is such a rating there, i would give CAM a 10. I will be back.
Melissa V.
5 out of 5
12/11/2025
Every thing was timely and smooth.

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