They were extremely helpful and efficient. My vehicle was repaired completely and in a timely manner. Thank you for your help
Polite and friendly, communicated clearly.
I was thrilled to have the car cleaned, and told the carpets were vacuumed. So the only minor disappointment was when I found the rugs had been forgotten during the cleaning.
Robert was amazing. Thank you soo much!!!
Wonderful experience! Bob was very courteous and informative.
Thank you!
Ryan was very helpful, explained each issue and offered to submit a request to Acura to cover an issue that was out of warranty. I appreciated his manner and assistance.
Robert was a true professional
Robert was an excellent service advisor he answered all of my questions and was extremely knowledgeable and personable
I feel secure leaving our car in your (collective) hands.
Great experience as usual.
Bob was great to deal with.
Will be back again.
Thanks
Ryan and his staff always provide top-notch service thank you
Bob was a really great guy. I liked working with him.
This was my second time working with Stephen. He took his time to review everything with me before service at check in then also after the service was complete. He was very thorough and provided excellent customer service. He’s an asset to Northeastern Acura.
Bob McGrath was great. A real professional. Your prices however are way out of line.
The service member Stephen Smith who assisted me was very insinuating, rude and I feel he is prejudice. The encounter before this with Stephen Smith he told me my extended warranty WOULDNT COVER the work I needed, which was UNTRUE! It was indeed covered.
I prefer not to interact with him again when I come to have my vehicle serviced. He is blatantly prejudice, unprofessional and rude. He did not give me my correct paperwork to show the work I had done that day which I verbally requested at the time of service. I don’t know if that is a qualification that is required to work for Northeast Acura of Latham NY, yet I always feel discriminated against and feel the prejudices.
Very polite. Very quick. Very professional.
I live in New York City but I come up here to visit my family. For years I’ve felt ripped off by the service “recommendations” by the staff at my local Acura. So far I do not feel the same way here. Keep up the good work. Thanks so much.
Friendly and helpful staff just what i need when i take my car for service.
Excellent and very courteous staff.
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